Blog
Community Connections – Build a Bed
On Friday, September 1st, 2023, Sleep in Heavenly Peace Build a Bed gathered volunteers in the NRV to raise money…
Read MoreCommunity Connections – New Freedom Farm
New Freedom Farm is a non-profit organization that helps veterans through the training and interaction of working with horses. Located…
Read MoreJosh Stokes, Video Production Editor
Josh has been working for Citizens for the last 2 years. Combining his love of Floyd and video production, Josh…
Read MoreMiranda Cooper, Financial Office Assistant
Strong in finance and even stronger in her faith, Miranda is an excellent addition to the Citizens team. Miranda’s joyful…
Read MoreChad Keesee, IT Specialist
Coming from the military and working on communication lines and IT in the deserts of the Middle East, Chad is…
Read MoreMaggie Snavely, Customer Care Support
Even though it has taken Maggie a little while to warm up to avocados, she has been a warm and…
Read MoreTyler Bain, Broadband Tech
Broadband Tech by day and Bowling Guru by night. Tyler Bain is one of our team members you may see…
Read MoreJosh Dalton, Plant Maintenance
Josh Dalton is one of our Plant Maintenance Technicians. You may see Josh marking plant facilities on the side of…
Read MoreQuentin Horn, Video Production Editor
When Quentin isn’t memorizing the Constitution, or creating some amazing video work, he is often listening to classic music, or…
Read MoreCody Hanks, IT Technician
When it comes to solving technical problems at the Citizens office or inside customer homes, Cody is the man with…
Read MoreNoah Bower, Financial Office Assistant
With his command of spreadsheets and financial savvy, Noah Bower brings a strong work ethic with bright personality to our…
Read MoreMegan Bond, Financial Office Assistant
Meet our youngest addition to the Finance Team at Citizens. Scholarship award winner, and recent Floyd HS Graduate, Megan is…
Read MoreBradley Duncan, Broadband Technician
When Bradley is not busy bringing the internet into homes, he can usually be found outside living the country life….
Read MoreThe Importance of a Solid Connection
There are many keys to success in business. Conferences, videos and articles instruct you on how to establish a connection…
Read MoreGuy Smith, Security/Broadband Tech
As one of the newest members of the Citizens’ family, Guy spends his days doing lots of hands-on training with…
Read MoreLiz Quesenberry, Mapping Specialist
A county-wide fiber deployment is no simple task. It takes a knowledgeable and skilled team. As Citizens completes fiber jobs,…
Read MoreKayla Whitlock, Junior Accountant
Kayla is one of the most recent additions to the Citizens team, and she has jumped right into learning her…
Read MoreBrandon Quesenberry, Installation and Repair Manager
Brandon is responsible for overseeing the scope of work for Citizens’ installations and repairs. He works with broadband, fiber, and…
Read MoreElizabeth Dorsett, Sales Consultant
Elizabeth spends a lot of time on the phone, answering calls and calling customers to help them with their technology…
Read MoreMarsha Phillips, Sales Consultant
Marsha enjoys working with customers each day via email, phone, and in-person to find the best services for their home…
Read MoreJeff Belshan, Central Office Technician
Jeff is responsible for the installation and troubleshooting of our phone, network, and video headend equipment. Lately, his focus is…
Read MoreJamie Cooper, Broadband Tech
Jamie spends a bit of time each morning at his computer, checking trouble tickets if he is assigned to work…
Read MoreBrandon Gwynn, Broadband Tech
Collaboration is key in the telecommunications industry. Brandon spends the first part of his morning reviewing the day’s tasks with…
Read MoreChris Bond, Chief Financial Officer
Chris’ work day can vary quite a bit depending on the time of month and/or time of year. At the…
Read MoreCindy Weaver, Billing Specialist
Cindy handles carrier billing for access to Citizens’ network. She is responsible for running and submitting reports, governmental filings, and…
Read MoreDavid Thomas, Janitorial and Grounds Maintenance Technician
David gets the workday started at Citizens daily at 5 am. He is responsible for maintaining the buildings and grounds…
Read MoreKeith Blair, Installation & Repair Supervisor
Keith supervises operations of the Fort Chiswell Broadband Team. He oversees installations, runs trouble calls, and is responsible for scheduling…
Read MoreMelissa Goodson, Billing Specialist
Melissa is one of the friendly voices who answers the phone in the billing department. She is eager to provide…
Read MoreEddie Bower, Outside Plant Engineer
A typical day at Citizens for Eddie begins with viewing tasks and maps for fiber deployment. He spends a lot…
Read MoreJoy Gardner, Business Development Account Executive
Joy begins each day with a dedication to customer service. She quickly responds to business customers and actively seeks new…
Read MoreMaggie Houchins, Human Resources Assistant
Maggie supports Human Resources to meet our mission of Providing Quality Service, Excellent Support, and Advanced Technology. She is responsible…
Read MoreHeath Moore, Broadband Technician
Heath is responsible for installing services at the customer’s home. He starts his days configuring equipment making necessary firmware updates…
Read MoreKatie Vest, Administrative Assistant Engineering
The Engineering Department is responsible for adding addresses for new customers and figuring out what type of services are available…
Read MoreKeith Poole, Broadband Tech
Keith’s day consists of installing new services and assisting customers with issues they may have. He typically works in Floyd…
Read MoreLori Saltus, Executive Vice President, Customer Relations & Marketing
Lori’s days are full of action. And it’s action she truly enjoys. She says, “It’s the perfect recipe for me…
Read MoreChristy Carr, Accounting Specialist
Christy works hard behind the scenes performing back office tasks in the accounting/billing department including tax filings, bank & credit…
Read MoreJay Conner, Central Office Technician
Who REALLY watches the MOST TV? We would say Jay Conner. Each work day is different for Jay. He may…
Read MoreChelseah Hylton, Sales Consultant
Citizens’ employees have joined much of the world in working from home these last weeks during the Coronavirus pandemic, so…
Read MoreNeil Bolt, Central Office Manager
The Central Office group is responsible for maintaining our telephone switch, video headend, and equipment that delivers broadband to our…
Read MoreSandy Huff, Sales Consultant
If you’ve visited Citizens, you’ve most likely seen Sandy. She’s been with the company for 18 years. She is one…
Read MorePaul Harris, Web Developer & Graphic Designer
Paul uses his talents to create engaging websites for Citizens and clients of Citizens. He is continually learning, beta testing,…
Read MoreKathy Conner, Customer Care Support Specialist
Kathy is dedicated to providing excellent support. She gives top priority to reviewing any trouble tickets, calling customers and resolving…
Read MoreWe Love Our Customers!
We heard you. You wanted more privacy when working with our Sales Consultants. Our former open-concept lobby didn’t provide the…
Read MoreKerri Williams, EVP of Human Resources
From handling employee relations and benefits to employment processes, training, and safety, Kerri handles each segment with grace. What is…
Read MoreRocky Huff, Broadband Technician
Rocky’s day at Citizens starts out action planning with the other Broadband Technicians. Together they look at their installs, trouble…
Read MoreShelia Bower, Cashier
If you have called or walked into Citizens, you most likely have been greeted by Shelia’s warm voice and welcoming…
Read MoreMichelle Hines, Sales Consultant
At Citizens, Michelle works hard to take excellent care of her customers. She will go the extra mile to find…
Read MoreMatt Cox, Central Office Technician
At Citizens, Matt’s days are never the same. In the technology industry, there is always something new to learn, something…
Read MoreTrish Poole, Executive Vice President of Administration and Support
At Citizens, Trish supervises the Support, IT, and Security Teams. Her many responsibilities include reviewing the daily trouble tickets and…
Read MoreTodd Henley, Broadband Tech, Fort Chiswell Office
Todd begins his day at Citizens by preparing for his installs. He provisions equipment and ensures that he has things…
Read MoreTina Osborne, Billing Specialist
At Citizens, Tina’s days are varied. Some days she focuses on reports, some days her focus is on cable agreements,…
Read MoreRussell Janney, Engineering Supervisor
At Citizens, Russell starts his day outlining construction and engineering projects with his team. They discuss mapping, permits, and service…
Read MorePenny Bower, Sales Consultant
At Citizens, Penny spends her days happily answering phone calls and helping customers decide which services best meet their needs….
Read MoreGary Biggs, Broadband Technician
At Citizens, Gary’s workday is never the same from one day to the next. One day, he may be installing…
Read MoreTera Hale, Central Office Technician
At Citizens, Tera is one of the people who keeps internet, phone, and video running. She works on all sorts…
Read MoreFrankie Turpin, Accounting Specialist
At Citizens, Frankie can be seen wading through various accounting activities including timesheets, invoices, and accounts payable. He also enjoys…
Read More