Blog
Cody Hanks, IT Technician
When it comes to solving technical problems at the Citizens office or inside customer homes, Cody is the man with…
Read MoreNoah Bower, Financial Office Assistant
With his command of spreadsheets and financial savvy, Noah Bower brings a strong work ethic with bright personality to our…
Read MoreMegan Bond, Financial Office Assistant
Meet our youngest addition to the Finance Team at Citizens. Scholarship award winner, and recent Floyd HS Graduate, Megan is…
Read MoreBradley Duncan, Broadband Technician
When Bradley is not busy bringing the internet into homes, he can usually be found outside living the country life….
Read MoreThe Importance of a Solid Connection
There are many keys to success in business. Conferences, videos and articles instruct you on how to establish a connection…
Read MoreGuy Smith, Security/Broadband Tech
As one of the newest members of the Citizens’ family, Guy spends his days doing lots of hands-on training with…
Read MoreLiz Quesenberry, Mapping Specialist
A county-wide fiber deployment is no simple task. It takes a knowledgeable and skilled team. As Citizens completes fiber jobs,…
Read MoreJamie Gallimore, Fort Chiswell Broadband Tech
Jamie is our newest Fort Chiswell Tech, and he aims to provide excellent customer service to everyone he meets. He…
Read MoreCourtney Tolley, Sales Consultant
Courtney is full of energy, starting her day with a scenic drive to work and listening to her choice of…
Read MoreThomas Griffin, Plant Maintenance Technician
Thomas spends his days assisting other technicians on troubles, installs, and maintenance work. He also maintains pedestals and copper cabling…
Read MoreKayla Whitlock, Junior Accountant
Kayla is one of the most recent additions to the Citizens team, and she has jumped right into learning her…
Read MoreBrandon Quesenberry, Installation and Repair Manager
Brandon is responsible for overseeing the scope of work for Citizens’ installations and repairs. He works with broadband, fiber, and…
Read MoreElizabeth Dorsett, Sales Consultant
Elizabeth spends a lot of time on the phone, answering calls and calling customers to help them with their technology…
Read MoreMarsha Phillips, Sales Consultant
Marsha enjoys working with customers each day via email, phone, and in-person to find the best services for their home…
Read MoreJeff Belshan, Central Office Technician
Jeff is responsible for the installation and troubleshooting of our phone, network, and video headend equipment. Lately, his focus is…
Read MoreJamie Cooper, Broadband Tech
Jamie spends a bit of time each morning at his computer, checking trouble tickets if he is assigned to work…
Read MoreBrandon Gwynn, Broadband Tech
Collaboration is key in the telecommunications industry. Brandon spends the first part of his morning reviewing the day’s tasks with…
Read MoreGary Reedy, Business Development Account Executive
Gary is all about connections — local and global. He creates a daily action plan involving reaching out to customers…
Read MoreChris Bond, Chief Financial Officer
Chris’ work day can vary quite a bit depending on the time of month and/or time of year. At the…
Read MoreAndrew Morris, Business Development Account Executive
You might encounter Andrew’s friendly and outgoing personality if you are a business owner looking to find a solution to…
Read MoreCindy Weaver, Billing Specialist
Cindy handles carrier billing for access to Citizens’ network. She is responsible for running and submitting reports, governmental filings, and…
Read MoreJosh Riegel, IT Specialist
Most of Josh’s day is spent troubleshooting. He is a fixer–whether it’s fixing issues with employee computers, monitors, printers, and…
Read MoreDavid Thomas, Janitorial and Grounds Maintenance Technician
David gets the workday started at Citizens daily at 5 am. He is responsible for maintaining the buildings and grounds…
Read MoreKeith Blair, Installation & Repair Supervisor
Keith supervises operations of the Fort Chiswell Broadband Team. He oversees installations, runs trouble calls, and is responsible for scheduling…
Read MoreMelissa Goodson, Billing Specialist
Melissa is one of the friendly voices who answers the phone in the billing department. She is eager to provide…
Read MoreEddie Bower, Outside Plant Engineer
A typical day at Citizens for Eddie begins with viewing tasks and maps for fiber deployment. He spends a lot…
Read MoreJoy Gardner, Business Development Account Executive
Joy begins each day with a dedication to customer service. She quickly responds to business customers and actively seeks new…
Read MoreMaggie Houchins, Human Resources Assistant
Maggie supports Human Resources to meet our mission of Providing Quality Service, Excellent Support, and Advanced Technology. She is responsible…
Read MoreHeath Moore, Broadband Technician
Heath is responsible for installing services at the customer’s home. He starts his days configuring equipment making necessary firmware updates…
Read MoreKatie Vest, Administrative Assistant Engineering
The Engineering Department is responsible for adding addresses for new customers and figuring out what type of services are available…
Read MoreKeith Poole, Broadband Tech
Keith’s day consists of installing new services and assisting customers with issues they may have. He typically works in Floyd…
Read MoreLori Saltus, Executive Vice President, Customer Relations & Marketing
Lori’s days are full of action. And it’s action she truly enjoys. She says, “It’s the perfect recipe for me…
Read MoreChristy Carr, Accounting Specialist
Christy works hard behind the scenes performing back office tasks in the accounting/billing department including tax filings, bank & credit…
Read MoreJay Conner, Central Office Technician
Who REALLY watches the MOST TV? We would say Jay Conner. Each work day is different for Jay. He may…
Read MoreChris Brevard, Mapping Specialist
Chris has maps on all his screens, and his work day is all about maps. Citizens has infrastructure and customers…
Read MoreChelseah Hylton, Sales Consultant
Citizens’ employees have joined much of the world in working from home these last weeks during the Coronavirus pandemic, so…
Read MoreNeil Bolt, Central Office Manager
The Central Office group is responsible for maintaining our telephone switch, video headend, and equipment that delivers broadband to our…
Read MoreSandy Huff, Sales Consultant
If you’ve visited Citizens, you’ve most likely seen Sandy. She’s been with the company for 18 years. She is one…
Read MorePaul Harris, Web Developer & Graphic Designer
Paul uses his talents to create engaging websites for Citizens and clients of Citizens. He is continually learning, beta testing,…
Read MoreKathy Conner, Customer Care Support Specialist
Kathy is dedicated to providing excellent support. She gives top priority to reviewing any trouble tickets, calling customers and resolving…
Read MoreWe Love Our Customers!
We heard you. You wanted more privacy when working with our Sales Consultants. Our former open-concept lobby didn’t provide the…
Read MoreBrandon Williams, Security & Automation Technician
Like all of the technicians at Citizens, Brandon’s days vary drastically. Some days he may have a planned install or…
Read MoreSantanna Underwood, Customer Care Support Specialist
Santanna spends a lot of her day on the phone with or working in the lobby with our customers. She…
Read MoreKerri Williams, EVP of Human Resources
From handling employee relations and benefits to employment processes, training, and safety, Kerri handles each segment with grace. What is…
Read MoreRocky Huff, Broadband Technician
Rocky’s day at Citizens starts out action planning with the other Broadband Technicians. Together they look at their installs, trouble…
Read MoreShelia Bower, Cashier
If you have called or walked into Citizens, you most likely have been greeted by Shelia’s warm voice and welcoming…
Read MoreMichelle Hines, Sales Consultant
At Citizens, Michelle works hard to take excellent care of her customers. She will go the extra mile to find…
Read MoreMatt Cox, Central Office Technician
At Citizens, Matt’s days are never the same. In the technology industry, there is always something new to learn, something…
Read MoreTrish Poole, Executive Vice President of Administration and Support
At Citizens, Trish supervises the Support, IT, and Security Teams. Her many responsibilities include reviewing the daily trouble tickets and…
Read MoreTodd Henley, Broadband Tech, Fort Chiswell Office
Todd begins his day at Citizens by preparing for his installs. He provisions equipment and ensures that he has things…
Read MoreTina Osborne, Billing Specialist
At Citizens, Tina’s days are varied. Some days she focuses on reports, some days her focus is on cable agreements,…
Read MoreRussell Janney, Engineering Supervisor
At Citizens, Russell starts his day outlining construction and engineering projects with his team. They discuss mapping, permits, and service…
Read MorePenny Bower, Sales Consultant
At Citizens, Penny spends her days happily answering phone calls and helping customers decide which services best meet their needs….
Read MoreGary Biggs, Broadband Technician
At Citizens, Gary’s workday is never the same from one day to the next. One day, he may be installing…
Read MoreKayla Stanley, Cashier
At Citizens, you can find Kayla at the front desk, taking payments, processing the mail, and whatever other projects are…
Read MoreTom Swanson, Broadband Tech
Tom’s day starts out at the office where he happily makes the Broadband Techs coffee, gets the equipment ready for…
Read MoreTera Hale, Central Office Technician
At Citizens, Tera is one of the people who keeps internet, phone, and video running. She works on all sorts…
Read MoreFrankie Turpin, Accounting Specialist
At Citizens, Frankie can be seen wading through various accounting activities including timesheets, invoices, and accounts payable. He also enjoys…
Read MoreHari Berzins, Content Strategist
At Citizens you’ll often see Hari loaded down with video gear or squinting into the viewfinder of her Nikon. She…
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