Blog

Floyd Initiative for Safe Housing

Floyd Initiative for Safe Housing, or F.I.S.H., was started in 2017 to make sure everyone can live in a home…

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Community Connections – Build a Bed

On Friday, September 1st, 2023, Sleep in Heavenly Peace Build a Bed gathered volunteers in the NRV to raise money…

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Community Connections – New Freedom Farm

New Freedom Farm is a non-profit organization that helps veterans through the training and interaction of working with horses. Located…

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Josh Stokes, Video Production Editor

Josh has been working for Citizens for the last 2 years. Combining his love of Floyd and video production, Josh…

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Miranda Cooper, Financial Office Assistant

Strong in finance and even stronger in her faith, Miranda is an excellent addition to the Citizens team. Miranda’s joyful…

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Chad Keesee, IT Specialist

Coming from the military and working on communication lines and IT in the deserts of the Middle East, Chad is…

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Maggie Snavely, Customer Care Support

Even though it has taken Maggie a little while to warm up to avocados, she has been a warm and…

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Tyler Bain, Broadband Tech

Broadband Tech by day and Bowling Guru by night. Tyler Bain is one of our team members you may see…

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Josh Dalton, Plant Maintenance

Josh Dalton is one of our Plant Maintenance Technicians. You may see Josh marking plant facilities on the side of…

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Quentin Horn, Video Production Editor

When Quentin isn’t memorizing the Constitution, or creating some amazing video work, he is often listening to classic music, or…

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Cody Hanks, IT Technician

When it comes to solving technical problems at the Citizens office or inside customer homes, Cody is the man with…

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Noah Bower, Financial Office Assistant

With his command of spreadsheets and financial savvy, Noah Bower brings a strong work ethic with bright personality to our…

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Megan Bond, Financial Office Assistant

Meet our youngest addition to the Finance Team at Citizens. Scholarship award winner, and recent Floyd HS Graduate, Megan is…

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Bradley Duncan, Broadband Technician

When Bradley is not busy bringing the internet into homes, he can usually be found outside living the country life….

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The Importance of a Solid Connection

There are many keys to success in business. Conferences, videos and articles instruct you on how to establish a connection…

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Guy Smith, Security/Broadband Tech

As one of the newest members of the Citizens’ family, Guy spends his days doing lots of hands-on training with…

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Liz Quesenberry, Mapping Specialist

A county-wide fiber deployment is no simple task. It takes a knowledgeable and skilled team. As Citizens completes fiber jobs,…

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Kayla Whitlock, Junior Accountant

Kayla is one of the most recent additions to the Citizens team, and she has jumped right into learning her…

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Brandon Quesenberry, Installation and Repair Manager

Brandon is responsible for overseeing the scope of work for Citizens’ installations and repairs. He works with broadband, fiber, and…

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Elizabeth Dorsett, Sales Consultant

Elizabeth spends a lot of time on the phone, answering calls and calling customers to help them with their technology…

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Marsha Phillips, Sales Consultant

Marsha enjoys working with customers each day via email, phone, and in-person to find the best services for their home…

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Jeff Belshan, Central Office Technician

Jeff is responsible for the installation and troubleshooting of our phone, network, and video headend equipment. Lately, his focus is…

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Jamie Cooper, Broadband Tech

Jamie spends a bit of time each morning at his computer, checking trouble tickets if he is assigned to work…

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Brandon Gwynn, Broadband Tech

Collaboration is key in the telecommunications industry. Brandon spends the first part of his morning reviewing the day’s tasks with…

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Chris Bond, Chief Financial Officer

Chris’ work day can vary quite a bit depending on the time of month and/or time of year. At the…

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Cindy Weaver, Billing Specialist

Cindy handles carrier billing for access to Citizens’ network. She is responsible for running and submitting reports, governmental filings, and…

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David Thomas, Janitorial and Grounds Maintenance Technician

David gets the workday started at Citizens daily at 5 am. He is responsible for maintaining the buildings and grounds…

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Keith Blair, Installation & Repair Supervisor

Keith supervises operations of the Fort Chiswell Broadband Team.  He oversees installations, runs trouble calls, and is responsible for scheduling…

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Melissa Goodson, Billing Specialist

Melissa is one of the friendly voices who answers the phone in the billing department. She is eager to provide…

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Eddie Bower, Outside Plant Engineer

A typical day at Citizens for Eddie begins with viewing tasks and maps for fiber deployment. He spends a lot…

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Joy Gardner, Business Development Account Executive

Joy begins each day with a dedication to customer service. She quickly responds to business customers and actively seeks new…

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Maggie Houchins, Human Resources Assistant

Maggie supports Human Resources to meet our mission of Providing Quality Service, Excellent Support, and Advanced Technology. She is responsible…

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Heath Moore, Broadband Technician

Heath is responsible for installing services at the customer’s home. He starts his days configuring equipment making necessary firmware updates…

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Katie Vest, Administrative Assistant Engineering

The Engineering Department is responsible for adding addresses for new customers and figuring out what type of services are available…

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Keith Poole, Broadband Tech

Keith’s day consists of installing new services and assisting customers with issues they may have. He typically works in Floyd…

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Lori Saltus, Executive Vice President, Customer Relations & Marketing

Lori’s days are full of action. And it’s action she truly enjoys. She says, “It’s the perfect recipe for me…

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Christy Carr, Accounting Specialist

Christy works hard behind the scenes performing back office tasks in the accounting/billing department including tax filings, bank & credit…

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Jay Conner, Central Office Technician

Who REALLY watches the MOST TV? We would say Jay Conner.  Each work day is different for Jay. He may…

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Chelseah Hylton, Sales Consultant

Citizens’ employees have joined much of the world in working from home these last weeks during the Coronavirus pandemic, so…

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Neil Bolt, Central Office Manager

The Central Office group is responsible for maintaining our telephone switch, video headend, and equipment that delivers broadband to our…

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Sandy Huff, Sales Consultant

If you’ve visited Citizens, you’ve most likely seen Sandy. She’s been with the company for 18 years. She is one…

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Paul Harris, Web Developer & Graphic Designer

Paul uses his talents to create engaging websites for Citizens and clients of Citizens. He is continually learning, beta testing,…

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Kathy Conner, Customer Care Support Specialist

Kathy is dedicated to providing excellent support. She gives top priority to reviewing any trouble tickets, calling customers and resolving…

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We Love Our Customers!

We heard you. You wanted more privacy when working with our Sales Consultants. Our former open-concept lobby didn’t provide the…

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Kerri Williams, EVP of Human Resources

From handling employee relations and benefits to employment processes, training, and safety, Kerri handles each segment with grace. What is…

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Rocky Huff, Broadband Technician

Rocky’s day at Citizens starts out action planning with the other Broadband Technicians. Together they look at their installs, trouble…

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Shelia Bower, Cashier

If you have called or walked into Citizens, you most likely have been greeted by Shelia’s warm voice and welcoming…

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Michelle Hines, Sales Consultant

At Citizens, Michelle works hard to take excellent care of her customers. She will go the extra mile to find…

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Matt Cox, Central Office Technician

At Citizens, Matt’s days are never the same. In the technology industry, there is always something new to learn, something…

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Trish Poole, Executive Vice President of Administration and Support

At Citizens, Trish supervises the Support, IT, and Security Teams. Her many responsibilities include reviewing the daily trouble tickets and…

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Todd Henley, Broadband Tech, Fort Chiswell Office

Todd begins his day at Citizens by preparing for his installs. He provisions equipment and ensures that he has things…

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Tina Osborne, Billing Specialist

At Citizens, Tina’s days are varied. Some days she focuses on reports, some days her focus is on cable agreements,…

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Russell Janney, Engineering Supervisor

At Citizens, Russell starts his day outlining construction and engineering projects with his team. They discuss mapping, permits, and service…

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Penny Bower, Sales Consultant

At Citizens, Penny spends her days happily answering phone calls and helping customers decide which services best meet their needs….

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Gary Biggs, Broadband Technician

At Citizens, Gary’s workday is never the same from one day to the next. One day, he may be installing…

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Tera Hale, Central Office Technician

At Citizens, Tera is one of the people who keeps internet, phone, and video running. She works on all sorts…

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Frankie Turpin, Accounting Specialist

At Citizens, Frankie can be seen wading through various accounting activities including timesheets, invoices, and accounts payable. He also enjoys…

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