Blog Archive - Citizens

Cody Hanks, IT Technician

When it comes to solving technical problems at the Citizens office or inside customer homes, Cody is the man with…

Noah Bower, Financial Office Assistant

With his command of spreadsheets and financial savvy, Noah Bower brings a strong work ethic with bright personality to our…

Megan Bond, Financial Office Assistant

Meet our youngest addition to the Finance Team at Citizens. Scholarship award winner, and recent Floyd HS Graduate, Megan is…

Bradley Duncan, Broadband Technician

When Bradley is not busy bringing the internet into homes, he can usually be found outside living the country life….

The Importance of a Solid Connection

There are many keys to success in business. Conferences, videos and articles instruct you on how to establish a connection…

Guy Smith, Security/Broadband Tech

As one of the newest members of the Citizens’ family, Guy spends his days doing lots of hands-on training with…

Liz Quesenberry, Mapping Specialist

A county-wide fiber deployment is no simple task. It takes a knowledgeable and skilled team. As Citizens completes fiber jobs,…

Jamie Gallimore, Fort Chiswell Broadband Tech

Jamie is our newest Fort Chiswell Tech, and he aims to provide excellent customer service to everyone he meets. He…

Courtney Tolley, Sales Consultant

Courtney is full of energy, starting her day with a scenic drive to work and listening to her choice of…

Thomas Griffin, Plant Maintenance Technician

Thomas spends his days assisting other technicians on troubles, installs, and maintenance work. He also maintains pedestals and copper cabling…

Kayla Whitlock, Junior Accountant

Kayla is one of the most recent additions to the Citizens team, and she has jumped right into learning her…

Brandon Quesenberry, Installation and Repair Manager

Brandon is responsible for overseeing the scope of work for Citizens’ installations and repairs. He works with broadband, fiber, and…

Elizabeth Dorsett, Sales Consultant

Elizabeth spends a lot of time on the phone, answering calls and calling customers to help them with their technology…

Marsha Phillips, Sales Consultant

Marsha enjoys working with customers each day via email, phone, and in-person to find the best services for their home…

Jeff Belshan, Central Office Technician

Jeff is responsible for the installation and troubleshooting of our phone, network, and video headend equipment. Lately, his focus is…

Jamie Cooper, Broadband Tech

Jamie spends a bit of time each morning at his computer, checking trouble tickets if he is assigned to work…

Brandon Gwynn, Broadband Tech

Collaboration is key in the telecommunications industry. Brandon spends the first part of his morning reviewing the day’s tasks with…

Gary Reedy, Business Development Account Executive

Gary is all about connections — local and global. He creates a daily action plan involving reaching out to customers…

Chris Bond, Chief Financial Officer

Chris’ work day can vary quite a bit depending on the time of month and/or time of year. At the…

Andrew Morris, Business Development Account Executive

You might encounter Andrew’s friendly and outgoing personality if you are a business owner looking to find a solution to…

Cindy Weaver, Billing Specialist

Cindy handles carrier billing for access to Citizens’ network. She is responsible for running and submitting reports, governmental filings, and…

Josh Riegel, IT Specialist

Most of Josh’s day is spent troubleshooting. He is a fixer–whether it’s fixing issues with employee computers, monitors, printers, and…

David Thomas, Janitorial and Grounds Maintenance Technician

David gets the workday started at Citizens daily at 5 am. He is responsible for maintaining the buildings and grounds…

Keith Blair, Installation & Repair Supervisor

Keith supervises operations of the Fort Chiswell Broadband Team. He oversees installations, runs trouble calls, and is responsible for scheduling…

Melissa Goodson, Billing Specialist

Melissa is one of the friendly voices who answers the phone in the billing department. She is eager to provide…

Eddie Bower, Outside Plant Engineer

A typical day at Citizens for Eddie begins with viewing tasks and maps for fiber deployment. He spends a lot…

Joy Gardner, Business Development Account Executive

Joy begins each day with a dedication to customer service. She quickly responds to business customers and actively seeks new…

Maggie Houchins, Human Resources Assistant

Maggie supports Human Resources to meet our mission of Providing Quality Service, Excellent Support, and Advanced Technology. She is responsible…

Heath Moore, Broadband Technician

Heath is responsible for installing services at the customer’s home. He starts his days configuring equipment making necessary firmware updates…

Katie Vest, Administrative Assistant Engineering

The Engineering Department is responsible for adding addresses for new customers and figuring out what type of services are available…

Keith Poole, Broadband Tech

Keith’s day consists of installing new services and assisting customers with issues they may have. He typically works in Floyd…

Lori Saltus, Executive Vice President, Customer Relations & Marketing

Lori’s days are full of action. And it’s action she truly enjoys. She says, “It’s the perfect recipe for me…

Christy Carr, Accounting Specialist

Christy works hard behind the scenes performing back office tasks in the accounting/billing department including tax filings, bank & credit…

Jay Conner, Central Office Technician

Who REALLY watches the MOST TV? We would say Jay Conner. Each work day is different for Jay. He may…

Chris Brevard, Mapping Specialist

Chris has maps on all his screens, and his work day is all about maps. Citizens has infrastructure and customers…

Chelseah Hylton, Sales Consultant

Citizens’ employees have joined much of the world in working from home these last weeks during the Coronavirus pandemic, so…

Neil Bolt, Central Office Manager

The Central Office group is responsible for maintaining our telephone switch, video headend, and equipment that delivers broadband to our…

Sandy Huff, Sales Consultant

If you’ve visited Citizens, you’ve most likely seen Sandy. She’s been with the company for 18 years. She is one…

Paul Harris, Web Developer & Graphic Designer

Paul uses his talents to create engaging websites for Citizens and clients of Citizens. He is continually learning, beta testing,…

Kathy Conner, Customer Care Support Specialist

Kathy is dedicated to providing excellent support. She gives top priority to reviewing any trouble tickets, calling customers and resolving…

We Love Our Customers!

We heard you. You wanted more privacy when working with our Sales Consultants. Our former open-concept lobby didn’t provide the…

Brandon Williams, Security & Automation Technician

Like all of the technicians at Citizens, Brandon’s days vary drastically. Some days he may have a planned install or…

Santanna Underwood, Customer Care Support Specialist

Santanna spends a lot of her day on the phone with or working in the lobby with our customers. She…

Kerri Williams, EVP of Human Resources

From handling employee relations and benefits to employment processes, training, and safety, Kerri handles each segment with grace. What is…

Rocky Huff, Broadband Technician

Rocky’s day at Citizens starts out action planning with the other Broadband Technicians. Together they look at their installs, trouble…

Shelia Bower, Cashier

If you have called or walked into Citizens, you most likely have been greeted by Shelia’s warm voice and welcoming…

Michelle Hines, Sales Consultant

At Citizens, Michelle works hard to take excellent care of her customers. She will go the extra mile to find…

Matt Cox, Central Office Technician

At Citizens, Matt’s days are never the same. In the technology industry, there is always something new to learn, something…

Trish Poole, Executive Vice President of Administration and Support

At Citizens, Trish supervises the Support, IT, and Security Teams. Her many responsibilities include reviewing the daily trouble tickets and…

Todd Henley, Broadband Tech, Fort Chiswell Office

Todd begins his day at Citizens by preparing for his installs. He provisions equipment and ensures that he has things…

Tina Osborne, Billing Specialist

At Citizens, Tina’s days are varied. Some days she focuses on reports, some days her focus is on cable agreements,…

Russell Janney, Engineering Supervisor

At Citizens, Russell starts his day outlining construction and engineering projects with his team. They discuss mapping, permits, and service…

Penny Bower, Sales Consultant

At Citizens, Penny spends her days happily answering phone calls and helping customers decide which services best meet their needs….

Gary Biggs, Broadband Technician

At Citizens, Gary’s workday is never the same from one day to the next. One day, he may be installing…

Kayla Stanley, Cashier

At Citizens, you can find Kayla at the front desk, taking payments, processing the mail, and whatever other projects are…

Tom Swanson, Broadband Tech

Tom’s day starts out at the office where he happily makes the Broadband Techs coffee, gets the equipment ready for…

Tera Hale, Central Office Technician

At Citizens, Tera is one of the people who keeps internet, phone, and video running. She works on all sorts…

Frankie Turpin, Accounting Specialist

At Citizens, Frankie can be seen wading through various accounting activities including timesheets, invoices, and accounts payable. He also enjoys…

Hari Berzins, Content Strategist

At Citizens you’ll often see Hari loaded down with video gear or squinting into the viewfinder of her Nikon. She…