Citizens will be Closed in observance of Independence Day on Friday, July 3rd and Saturday, July 4th.
We welcome your business on Monday, July 6th. To pay a bill, report a trouble, or get 24/7 technical support, call 540.745.2111 or 276.637.6485.
You may also reach us through your Citizens E-Care account.

Citizens Still Serving Community while Office is Closed to Public
Valuable Corona Virus Resources


Contact Us

Floyd Area

  • Service or Billing Inquiries:
  • Toll-Free:
  • Fax:
  • Repair & Maintenance:
    540-745-2115 or 540-745-2116

Ft. Chiswell Area

  • Service or Billing Inquiries:
  • Toll-Free:
  • Fax:
  • Repair & Maintenance :

New Castle Area

  • Toll-Free:

All Areas

  • Technical Support 24/7
  • Directory Assistance
    Local calls 411
  • Long Distance
    Dial 1 + area code + 555 + 1212
  • Time & Temperature
  • VA Relay Service Center TT
    711 or 1-800-828-1120
  • VA Relay Service Center Voice

Have questions? We have answers.

Business Office

  • Lobby Hours:
    Monday – Friday 8am to 6pm Saturday 9am to 1pm
  • Drive-up Hours:
    Monday - Friday 8am - 5pm
  • 220 Webbs Mill Road P.O. Box 137
    Floyd, Virginia 24091

Holiday Hours

Citizens observes and will be closed the
following holidays:

  • New Year's Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday following Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.

Write Us


At Citizens, our mission is to provide quality service and excellent support that is satisfactory to our customers. We realize that difficulties will sometimes occur notwithstanding all our efforts to avoid them. If your requirements are not fully met by calling our service number or difficulties are not promptly corrected, please contact our Assistant General Manager with the facts.

Greg Sapp
P.O. Box 159
Floyd, VA 24091-0159
or call 540-745-2111