Join a company that offers history, growth, and a true commitment to community.
There’s a wealth of opportunity at Citizens. We are a stable and progressive company that has spanned over 100 years.
What Employees Say About Our Company
The culture at Citizens is one that supports giving service and respect to its customers and its employees
Customer service is the first priority as evidenced by our mission statement
Resources are committed to employee learning with a balance placed on technical (technology) and behavioral skills (customer service and team work skills)
Compensation approaches are competitive within our job market and within our region
Benefits program is rich for employees and their families
High emphasis is placed on employee and community safety
Employees exhibit a cooperative spirit in helping each other succeed
Forward thinking and use of the new technologies keep employees challenged professionally
Communication is open and honest regarding company goals and expectations
Our Values are Our People
Citizens is committed to fulfilling its mission of providing quality customer service. This requires positioning People as the first priority, maintaining high Ethics, providing Outstanding Service, being open to Possibilities, demonstrating Leadership, and aiming for Excellence in all of our practices.
Customers satisfaction is the first priority
Employees’ caring and skill is the key to our success
Citizens encourages community involvement
We convey integrity and honesty in all of our business and professional practices and interactions
We honor and respect the privacy and confidentially of all customers and all teammates
We earn and maintain trust through actions and behaviors
We work to ensure the highest degree of safety and security in the work environment
We always follow through on commitments to customers and to each other
We display compassion and empathy to our customers and co-workers
Customers receive service that conveys appreciation, personal attention, respect, courtesy, timeliness, accuracy, reliability, accessibility and convenience
We function as one seamless team
We value collaboration with others
We obtain customer satisfaction by exceeding expectations
We make a positive impression
We are solution finders
We support the customer during and after the sale
We always think first about doing what is right for the customer
We challenge the status quo and break down barriers
Citizens embraces technology and innovation
We celebrate creativity and open minded thinking
We encourage and support responsible risk-taking and initiative
We welcome growth, adversity, and change
We are adaptive and flexible to varying needs
We celebrate our successes
We act with accountability, ownership and responsibility
Everyone has the capability and capacity to lead
We focus on open, honest communications
We energize and inspire each other
We recognize and support whoever owns the final decision
Citizens provides a rapid response to opportunity and competition
We share knowledge and ideas
Citizens provides clear vision and expectations
We encourage open sharing of different views
Citizens rewards meeting and exceeding individual and company goals
We wisely use our available resources
We focus on creating and maintaining reliable, streamlined, and integrated processes and systems
We deliver outstanding results
We know the customer, the competition, the industry, and the markets
We focus on corporate-wide success
We will apply our full talents and best efforts for the advancement of the organization
We build on our successes and learn from our mistakes
We believe in persistence and perseverance
We take pride in delivering quality products and services
We value sustained long-term growth and profitability
Diversity is the mosaic of people who bring a variety of backgrounds, skills and abilities, work styles, perspectives, values and beliefs that can be used within work groups to accomplish the company mission.
Valuing diversity means viewing our differences as opportunities to learn and grow together; seeing stereotypes about people for what they are (limiting in seeing the worth in others); and getting beyond prejudices to appreciate the uniqueness of each other.
This is the mindset around diversity that Citizens wants its employees to have when representing our company whether it is in interactions with our customers or our team members.
Our goal is to always convey respect and to allow dignity to those we serve.
Citizens is an Equal Opportunity Employer
Citizens maintains a rich benefit program in terms of the wide array of benefits offered. Below is a brief overall of benefits available for full time employees.
Health Plan, Dental, Vision Care
— Short Term Disability Plan — Educational Assistance Program — Employee Assistance Program (confidential counseling and on-site educational seminars on topics such as stress management) — Flexible Spending Accounts (Health Care and Dependent Care) — Retirement and Savings Plans — Group Term Life and AD & D — Business Travel Accident — Long Term Disability — Cancer & Specified Disease Plan — Long Term Care