Voice Services

Citizens Hosted Unified Communications (UC)

Organizations of all sizes are moving their business-critical services to the Cloud because it is more cost-effective and flexible. They are moving their phone systems to the cloud too – and they are choosing Citizens Hosted UC. Hosted UC offers a carrier-class cloud PBX and hosted business phone service that provides all the features organizations expect from a traditional phone system plus unified communications features like instant messaging, mobile applications, video conferencing and so much more. Citizens Hosted UC allows you to consolidate all these features, with anytime access from the cloud.

Cloud PBX

Citizens Hosted UC is the future of small business and enterprise communications. It replaces the need for an on-premises PBX, delivering the same functionality, and more, directly from the cloud. The result is a more cost-effective business-class phone service that is cheaper to deploy and offers integrated collaboration and mobility services that make users more effective.


Citizens Hosted UC offers Smart Office Collaboration Rooms to make it easy for groups to connect and collaborate. Users get their own virtual meeting room to share their screen or individual applications (PowerPoint etc.). Participants can join over the phone or via multi-party video sessions. It’s easy to start a session from a Smart Office client or simply login from any web browser. Easily invite participants from anywhere in the world, all guests need is a web browser.


Citizens Hosted UC extends the reach of the desk phone on to computers, smartphones, and tablets, allowing users to be anywhere and on virtually any device and still be "in-the-office". This one-number solution allows employees to make and receive calls from their main business phone number on any device of their choice without sacrificing quality or features. Citizens’ Smart Office clients deliver powerful UC features like presence, instant messaging, video calling, conferencing, and collaboration.

Personalized Service

Citizens Hosted UC includes personalized service from a dedicated account representative to guide and support your business. Our team is knowledgeable, dependable, and reliable. You will get to know us as we get to know your business. Our commitment to you extends beyond the service installation. We are here to provide you with quality service, excellent support, and advanced technology.

Hosted UC Pricing

Standard Seat 1-9

Includes Standard Features, Unlimited Long Distance & Phone


Standard Seat 10-24

Includes Standard Features, Unlimited Long Distance & Phone


Standard Seat 25+

Includes Standard Features, Unlimited Long Distance & Phone


Includes phone per seat with signed 2-year agreement

Calling Features

  • Allows you to have a second number with a single phone line. When called, this second number has it own unique ring.
  • Allows you to quickly dial the last incoming number that called or attempted to call you.
  • Alerts you with a beep during a telephone conversation that another call is waiting to be answered.
  • This service allows you to designate quiet times where callers will be blocked from calling you unless they have a 4 digit PIN override access number.
  • Add a third party to an existing telephone conversation
  • Allows you to transfer an existing call to another phone number.
  • Allows you to redirect all calls to any desired telephone number. You can accept calls at another number or have your calls answered by someone else while you are away.
  • Check your messages from your PC, tablet, or SmartPhone. Voicemails are sent to your inbox.

SIP Trunk

Citizens is pleased to offer our traditional SIP Trunking with the added capability and reliability of SD WAN (Software Defined Wide Area Network).  Citizens SD WAN solution includes three main elements that, when combined, provide a complete solution for application performance, quality of experience, and business continuity.  Those three elements are:

  • Application Priority - gives businesses the ability to prioritize business-critical traffic over routine traffic.  This prioritization can be applied to a single or multi-link environment giving flexibility to your deployment strategy.
  • Mult-link Performance - enables routing of mission-critical voice and/or data traffic with the highest performing link.  Our solution will continually measure link quality and move traffic accordingly based on service degradation or outage.
  • Stateful SIP Transfer or SST - combines the first two elements to manage SIP voice sessions across multiple links.  SST can move SIP sessions based on degradation, meaning your voice sessions will stay up, virtually eliminating dropped calls and poor voice quality.

You can have the assurance of better voice quality and application performance by utilizing multiple WAN links which together will deliver better uptime and resiliency.

SIP Trunk Pricing


12 Months

36 Months

60 Months

SIP Trunk metered 1-24 sessions




SIP Trunk unlimited 1-24 sessions




SIP Trunk metered 25+ sessions




SIP Trunk unlimted 25 + sessions




* International toll rates would apply for any call(s) outside Continental U.S.
Toll Free 800 numbers available upon request with metered call rates applied per call / per minute
Taxes and surcharge fees would apply
Port Fee $3.50 p/number - one time charge
Directory Listing $1/month
Metered rate is .03/minute

Optional Services


Monthly Price Per Number

One Time Set Up Fees

Toll Free DID






Port Fee


$3.50 / per number

DL (Directory Listing)


Set Up Fee


*To Be determined based on SIP Routes charges

Digital Phone

  • Includes Citizens Network Calls, Unlimited Local Calls (Non Citizens Network), Unlimited Incoming Calls
  • E-911 Fee Applies
  • Standard Features included
  • One Time Activation fee per line – $35.00


Unlimited Long Distance for Business

  • Allows business customers to have one rate for all lines, not just a discount on one line when bundling.
  • Now allowing Businesses to pick and choose which lines they want Unlimited Long Distance on.
  • Unlimited Long Distance for Business $24.95 per line
  • Includes Unlimited Local Calling
  • Put Long Distance on any line you choose in your business; not required for all phone lines.

For business use. Unlimited calling to anywhere in the 48 contiguous United States. Requires Citizens local or digital phone service and Citizens Long Distance. For direct-dialed domestic voice calls. Not intended for data use. Citizens reserves the right to immediately suspend, restrict, bill usage charges, or cancel service without prior notice if Citizens determines that usage is not consistent with business customer voice usage. ** All lines in your hunt group or rollover lines, have to have the same long distance plan for the Unlimited Service.  This would exclude lines such as the Fax Lines or private lines outside the Hunt Group.


Contact Joy or Elizabeth today for more information
about these services and more! 1-888-501-4791