Rates & Service Conditions Manual

Terms & Conditions

Our goal is to ensure that you are completely satisfied with your Citizens services. For your security, please read the appropriate agreements prior to submitting and committing to Citizens products and services.

• Acceptable Use Policy
• Application for Service
• Application for Residential Service
• Application for Business Service
• Battery Backup Digital Phone Disclosure
• Broadband Label Policy
• Broadband Labels - Machine Readable (CSV)
• Capital Credit Form
• Citizens Construction Guidelines
• Citizens Home Security Terms and Conditions
• Citizens Priority Restoration Form
• CLEC Terms & Conditions
• Commerical Customer Service Agreement
• CPNI Password Form
• CVAA Compliance
• Disclaimer
• DMCA
• E911 Address Information
• ILEC Digital Subscriber Line (DSL)
• ILEC Terms & Conditions
• Let's get connected
• Lifeline
• Long Distance Tarrifs
• Network Management Policy
• Payment Assistance Request Form
• Payment Assistance Request Form (Online Form)
• Permission to Act Form
• Privacy Policy
• Reserve/Vacation
• Satisfaction Guarantee
• Service Agreement Change
• Statement of Nondiscrimination
• Subsidiaries & Affiliates
• Surge Protector Policy
• Terms of Service