All services not available in all areas. All rates exclude applicable taxes, surcharges and franchise fees. All programming and rates are subject to change without notice. Offers and services are subject to prior credit approval. Activation, installation and/or first month payment may be required. Other restrictions may apply. Paks require 1-year commitment. Pak prices assume use of electronic billing, auto payment from bank or credit card account. If online services are not used and printed invoice is requested, a $1.50 fee will be added to bill, $1.50 will be added to bill if auto payment option is not used. Actual Internet connection speed may vary due to various factors including network congestion and distance from subscriber to Citizens’ facilities. Surge protection of your AC and telephone line is strongly recommended. Standard install to one location included; contact Citizens for additional and full Terms and Conditions.
Terms & Conditions
Our goal is to ensure that you are completely satisfied with your Citizens services. For your security, please read the appropriate agreements prior to submitting and committing to Citizens products and services.
- Acceptable Use Policy
- Application for Service
- Application for Residential Service
- Application for Business Service
- Battery Backup Digital Phone Disclosure
- Broadband Label Policy
- Broadband Labels - Machine Readable (CSV)
- Capital Credit Form
- Citizens Construction Guidelines
- Citizens Home Security Terms and Conditions
- Citizens Priority Restoration Form
- CLEC Terms & Conditions
- Commerical Customer Service Agreement
- CPNI Password Form
- CVAA Compliance
- Disclaimer
- DMCA
- E911 Address Information
- ILEC Digital Subscriber Line (DSL)
- ILEC Terms & Conditions
- Let's get connected
- Lifeline
- Long Distance Tarrifs
- Network Management Policy
- Payment Assistance Request Form
- Payment Assistance Request Form (Online Form)
- Permission to Act Form
- Privacy Policy
- Reserve/Vacation
- Satisfaction Guarantee
- Service Agreement Change
- Statement of Nondiscrimination
- Subsidiaries & Affiliates
- Surge Protector Policy
- Terms of Service