Citizens will be Closed in observance of Independence Day on Friday, July 3rd and Saturday, July 4th.
We welcome your business on Monday, July 6th. To pay a bill, report a trouble, or get 24/7 technical support, call 540.745.2111 or 276.637.6485.
You may also reach us through your Citizens E-Care account.

Citizens Still Serving Community while Office is Closed to Public
Valuable Corona Virus Resources


Citizens Reserve

Citizens Reserve allows you to:

Temporarily put your Citizens Phone, Internet and Television services on hold

Secure your phone number, email address, TV programming package

Utilize only portions of your service as needed (example: email access)

Use for a minimum of three months to put services on hold; no maximum time period

Use Reserve Service two times a year without additional fees ($10 service order fee for each additional usage on/off reserve)

Reduce monthly invoice by 50%

Avoid breaking 12-month agreement fees

Save time from returning equipment

Save cost of reconnect fees

Service easily reactivated within 3 – 5 business days


Minimum 3 months required placing on Account/Services on Reserve

Maximum allowance: 2 times per calendar year without additional expense.

Individual and Bundled services billed at 50% of existing rate.

Bundles that are Disconnected to avoid 50% rate and charged only for individual service(s) will be charged Early Termination Fee and require equipment to be returned.

Fees – Beginning December 2009:

Account billed at 50% using VR code

Minimum 3 months; no maximum time period

$10.00 service order fee for account changes other than putting on Reserve

$10.00 service order fee for unbundling services

$199.00 Early Termination fees apply to unbundled accounts; customer required to return equipment

$10.00 service order fee for account using Reserve more than two times a year