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CLEC Terms & Conditions

The following documents are in pdf format.

S.C.C. Tariff No. 1

S.C.C. Tariff No. 2

S.C.C. Tariff No. 3

8/19/09

Terms & Conditions

Our goal is to ensure that you are completely satisfied with your Citizens services. For your security, please read the appropriate agreements prior to submitting and committing to Citizens products and services.

  • Acceptable Use Policy
  • Affordable Connectivity Program (ACP) Opt-In Form
  • Affordable Connectivity Program (ACP) Opt-In Form Electronic Verison
  • Application for Service
  • Application for Business Service
  • Battery Backup Digital Phone (Cable) Disclosure
  • Battery Backup Digital Phone (Fiber) Disclosure
  • Capital Credit Form
  • Citizens Construction Guidelines
  • Citizens Home Security Contract
  • Citizens Home Security Terms and Conditions
  • Citizens Medical Alert Form
  • Citizens Medical Alert Service Agreement
  • Citizens Priority Restoration Form
  • Citizens Security Maintenance Agreement
  • CLEC Terms & Conditions
  • Commerical Customer Service Agreement
  • Covid-19 Installation Waiver
  • CPNI Password Form
  • CVAA Compliance
  • Disclaimer
  • DMCA
  • E911 Address Information
  • ILEC Digital Subscriber Line (DSL)
  • ILEC Terms & Conditions
  • Let's get connected
  • Lifeline
  • Long Distance Tarrifs
  • Network Management Policy
  • Payment Assistance Request Form
  • Payment Assistance Request Form (Online Form)
  • Privacy Policy
  • Reserve
  • Satisfaction Guarantee
  • Service Agreement Change
  • Service Agreement Change
  • Subsidiaries & Affiliates
  • Surge Protector Policy
  • Terms of Service
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Floyd 540-745-2111 Ft. Chiswell 276-637-6485 Toll Free 1-800-941-0426 Support 1-800-741-9525
Citizens

Drive-Up Hours:

Weekdays: 8am - 6pm
Saturday: 9am - 1pm

220 Webbs Mill Road
P.O. Box 137
Floyd, Virginia 24091

CATV Online Public Inspection File
For Assistance or Questions regarding the
Online Public Inspection File Contact
Tina Osborne 540.745.9583 or Greg Sapp
540.745.2111 or email cablevision@citizens.coop

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