Terms & Conditions

Our goal is to ensure that you are completely satisfied with your Citizens services. For your security, please read the appropriate agreements prior to submitting and committing to Citizens products and services.

• Acceptable Use Policy
• Affordable Connectivity Program (ACP) Opt-In Form
• Affordable Connectivity Program (ACP) Opt-In Form Electronic Verison
• Application for Service
• Application for Business Service
• Battery Backup Digital Phone (Cable) Disclosure
• Battery Backup Digital Phone (Fiber) Disclosure
• Capital Credit Form
• Citizens Construction Guidelines
• Citizens Home Security Contract
• Citizens Home Security Terms and Conditions
• Citizens Medical Alert Form
• Citizens Medical Alert Service Agreement
• Citizens Priority Restoration Form
• Citizens Security Maintenance Agreement
• CLEC Terms & Conditions
• Commerical Customer Service Agreement
• Covid-19 Installation Waiver
• CPNI Password Form
• CVAA Compliance
• Disclaimer
• DMCA
• E911 Address Information
• ILEC Digital Subscriber Line (DSL)
• ILEC Terms & Conditions
• Let's get connected
• Lifeline
• Long Distance Tarrifs
• Network Management Policy
• Payment Assistance Request Form
• Payment Assistance Request Form (Online Form)
• Privacy Policy
• Reserve
• Satisfaction Guarantee
• Service Agreement Change
• Service Agreement Change
• Subsidiaries & Affiliates
• Surge Protector Policy
• Terms of Service