Citizens Reserve allows you to:
Temporarily put your Citizens Phone, Internet and Television services on hold
Secure your phone number, email address, TV programming package
Utilize only portions of your service as needed (example: email access)
Use for a minimum of three months to put services on hold; no maximum time period
Use Reserve Service two times a year without additional fees ($10 service order fee for each additional usage on/off reserve)
Reduce monthly invoice by 50%
Avoid breaking 12-month agreement fees
Save time from returning equipment
Save cost of reconnect fees
Service easily reactivated within 3 – 5 business days
Guidelines:
Minimum 3 months required placing on Account/Services on Reserve
Maximum allowance: 2 times per calendar year without additional expense.
Individual and Bundled services billed at 50% of existing rate.
Bundles that are Disconnected to avoid 50% rate and charged only for individual service(s) will be charged Early Termination Fee and require equipment to be returned.
Fees – Beginning December 2009:
Account billed at 50% using VR code
Minimum 3 months; no maximum time period
$10.00 service order fee for account changes other than putting on Reserve
$10.00 service order fee for unbundling services
$199.00 Early Termination fees apply to unbundled accounts; customer required to return equipment
$10.00 service order fee for account using Reserve more than two times a year