Customer Bill of Rights

Expect to be treated as our top priority of the moment.
Expect polite, courteous service.
Expect personnel to be knowledgeable about Citizens products and services.
Expect Citizens representatives to suggest additional products and services to benefit your individual needs.
Expect any complaint, shortcoming or service trouble to be handled professionally and in a timely manner.
Expect accurate and efficient billing and bookkeeping.
Expect highest regard to be given to confidentiality and security to be used to protect account and personal information.
Expect account information to be used solely for business purposes by Citizens and not released to outside sources without notification.
Expect a safe environment to conduct business.
Expect products and services to be presented in a clearly understandable manner and every effort taken to answer questions.
Expect good-faith estimates of costs on products and services.

Expectations of Being a Citizens' Customer

Agree to treat employees of Citizens politely and courteously.
Agree to promptly notify troubles or defects in services or equipment to Citizens.
Agree to maintain safe environment in and around the home for service technicians to install and inspect company equipment.
Agree to make a conscious effort to comply with all aspects of the service plan.
Agree to keep account in good standing by being financially responsible for service.
Agree to communicate and conduct business in a non-threatening or non-intrusive manner