Citizens will be Closed in observance of Independence Day on Friday, July 3rd and Saturday, July 4th.
We welcome your business on Monday, July 6th. To pay a bill, report a trouble, or get 24/7 technical support, call 540.745.2111 or 276.637.6485.
You may also reach us through your Citizens E-Care account.

Citizens Still Serving Community while Office is Closed to Public
Valuable Corona Virus Resources


Citizens would like to extend an offer to all local churches in our service areas of Floyd, Ft. Chiswell, and New Castel to air weekly sermons on CCTV Channel 20.

Simply record the sermon using any digital camera, smartphone, or tablet and send via to We can only accept digital files. Sermons need to be under 60 minutes in length.

Please include the church name, contact phone number, pastor name, and date of the sermon.

Just one way to help keep our community connected.

Citizens Telephone Cooperative held its 2017 Annual Meeting on Saturday, October 21st, in the Floyd County High School Auditorium. Members of the Cooperative filled the auditorium for an afternoon of enjoyable entertainment brought by their very own Broadband Technician, Gary Young. The Cooperative highlighted the company’s accomplishments for 2017 and shared visions of what products and service enhancements are to come in 2018.

General Manager, Greg Sapp, opened the meeting by recognizing a couple of employees celebrating years of service milestones, Keith Bowman for 30 years and Katie Vest for 40 years. Next he reviewed the financial condition of the Cooperative. He spent the majority of his time discussing the Cooperative’s fiber to the home project and announced the fiber expansion map so customers can stay up-to-date on the construction progress. The map is available on Citizens’ website at The color coded map shows the localities and the projected year that fiber will be constructed. Visitors to the site can enter their street address and scroll to street level to see an estimate of when fiber service will be deployed to their area.

Sapp complimented the Board of Directors for their leadership in this project. Furthermore, he thanked the employees for their tireless work and dedication to help bring the next generation fiber network to our members. Sapp continued, “this is a long-term project is to build the infrastructure that will supply fiber optic technology to the residents of Floyd County for generations to come.” Our Fiber to the Home service will provide speeds not offered in any areas around us, whether urban or rural, with 1 Gigabit speeds being offered next year.

He continued by sharing the deployment plans for the upgrades. As reported at the 2016 meeting, the upgrades and construction will occur in phases. The Town of Floyd is complete and eligible subscribers can currently receive broadband internet speeds up to 100Mbps but 1 Gbps will be offered soon. Citizens Fiber footprint will continue to expand throughout the county.

With broadband products being the driving force for business and residential services, Citizens will provide a connection to meet your needs. “Connectivity is vital and your Cooperative is proud to provide advanced technology for your community.” continued Sapp.

Before turning the meeting over to President, Wesley Goff, Sapp again thanked the Board of Directors and Citizens’ employees for the job they do.

In closing Sapp thanked the membership for their confidence and support and for being loyal customers and conducted random drawings for door prizes.

Congratulations to Door Prize Winners:

  • Nancy Parr – USB Multi-port Wall Charger
  • Welby Cockram – Amazon Firestick TV with voice activated remote
  • Judy Mollick – Panasonic Cordless Phone System
  • Madeline Shortt – Fitbit Charge 2 Activity Watch
  • Dot’s Beauty Shop – Amazon Echo with WiFi Smart Plug
  • Karin Grosshans – $160 Voucher for Citizens Computer Services
  • Janice Shelor – 8-inch Galaxy tablet with screen saver and case
  • Janette Spangler – $200 Voucher for Citizens’ Services
  • Jane Shelton – 32” LED Smart High Definition TV
  • Henry Thompson – Citizens Basic Monitored Home Security Kit

Following the meeting, a traditional fried chicken lunch was served by the Presbyterian Women’s group.

Check out “Student Connect” sponsored by Citizens as featured on WDBJ7 News. Citizens is teaming with Floyd County High School to give discounted internet to those students who qualify for the reduced lunch program allowing Floyd County students internet connection at their homes for homework and educational purposes. View the piece here. Catch The Community Show, on CCTV Channel 20, starting on August 23rd – 31st at 7AM1:30 PM and 7PM! Find out what your number one community provider is going to do next!

Citizens and Floyd County Public School System launch a pilot project to offer discounted internet service for families on the free & reduced lunch program.

FLOYD, VA– Dr. Kevin Harris, Superintendent of Floyd County High School and Greg Sapp, CEO & General Manager of Citizens Telephone Cooperative (Citizens) just announced a partnership for a pilot program called “Student Connect” with the goal of ensuring that all students at Floyd County High School have access to high speed Internet at home.

“The goal is to get broadband service in the home of every high school student. Citizens Telephone Cooperative (Citizens) and Floyd County Public School System (FCPS) are working together to create a pilot program for the remaining 2014-2015 school year to ensure that every high school student in the Free and Reduced Lunch program has broadband service available to them at home” stated Greg Sapp.

The school system will be administering this program and will be sending Information regarding this program to qualifying households in the next couple of weeks. The sign up period for the “Student Connect” pilot program for the 2014-2015 school year will be Monday, March 2nd through Friday, March 13th. Students enrolled in this program will not have access to non-educational websites. The Student Connect service will follow the same access restrictions as the school. At the end of the school year, both Citizens and FCPS will review the success of the program and discuss the possibility of expanding, continuing, or modifying the program.

“This program gives students on the Free and Reduced Lunch program the opportunity to have a high speed connection and access to educational resources to aid in their academic success.” stated Superintendent, Dr. Kevin Harris, “Last year we began our 1 to 1 Chromebook program which provides Chromebooks to many of our students. Having access to a high speed connection gives them the same access to information at home as they would have while they are at school.”

For more information about Student Connect, contact Alan Williams in the Technology Department at Floyd County High School by calling 745-9450.

Citizens is a member-owned Cooperative providing telephone, Internet, and TV to Floyd County and surrounding communities for over 100 years. For full service Internet options and other services, visit