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Leadership

Greg Sapp 2020

Greg Sapp, CEO & General Manager

Citizens Telephone Cooperative, Floyd, VA

James Gregory Sapp (Greg) is CEO and General Manager of Citizens Telephone Cooperative and its subsidiaries and was promoted to that position on January 1, 2008.  Greg graduated from Radford University receiving a BBA in Accounting in 1992.  He joined the staff at Citizens in 1993 as an Accounting Manager trainee and later assumed the role of Finance Manager.  Greg supervised the accounting staff and was responsible for the financial operations for Citizens Telephone Cooperative and subsidiary companies, SelecTec Inc. and Citizens Communications Corporation.  In 2002, he became Assistant General Manager for Citizens Telephone Cooperative and subsidiaries, including the recently formed Citizens Cablevision Inc.

In addition to his duties at Citizens, Greg is active in the Virginia Telecommunications Industry Association (VTIA).  He currently serves on the Board of Directors of the VTIA and has held the position of President on that board.  He also serves on the Board of Directors of the Virginia Cable Telecommunications Association.  Finally, Mr. Sapp currently serves as Vice President on the Board of Directors of the Carolina – Virginia Telephone Membership Association.


Donna Smith 2020

Donna Smith, Chief Operations Officer

Citizens Telephone Cooperative, Floyd, VA

Donna is a graduate of Virginia Tech with a BS in Accounting. She joined the Accounting Dept of Citizens in 2001 and was promoted to Chief Operations Officer at Citizens Telephone Cooperative, Inc. and subsidiaries in 2020. In this role, Donna leads operations in Engineering, Network, and Outside Plant facilities. She also led the implementation of Citizens’ Billing Software which incorporates: Sales, Task Management, Equipment Management, Service Provisioning, and Customer Invoicing.


Chris Bond 2020

Chris Bond, Chief Financial Officer

Citizens Telephone Cooperative, Floyd, VA

Chris Bond is the Chief Financial Officer, for Citizens Telephone Cooperative and its subsidiaries. He has been an employee of Citizens for over 22 years. Prior to Citizens, he worked for a CPA firm, Spencer & Hager, in Roanoke, VA.  Chris received a Bachelor’s of Business Administration in Accounting from Radford University in 1997.

In his role as CFO, Chris has been involved with several projects from a financial standpoint.  He was responsible for managing and accounting for the finances of two grants from the Virginia Tobacco Commission, one from the NTIA Broadband Technology Opportunities Program and most recently one from the Virginia Telecommunications Initiative. Chris has also managed the finances of several large RUS contracts and been involved with the review and auditing process of these contracts.

Chris also represented Citizens during audits performed by the Internal Revenue Service, the Virginia Department of Taxation and the Universal Service Administrative Company.