Is Citizens going to close its office?

First of all, we are here to serve you and will continue to serve you and keep you connected. We are continuing to monitor the Covid 19 pandemic situation and have established guidelines for when we would initiate an Office Closure and close the office to walk-in customers. If a confirmed case is announced whereby that person lived within 50 miles driving distance of the main office in Floyd or our Ft Chiswell work center (we are referring to that as the “commuting zone”) then we will close the Floyd office to walk-in customers. The Ft Chiswell work center is a technician work location and is not open to customers. The drive-thru in Floyd would stay open and we will handle bill payments and provide various services and support assistance via the drive-thru as well. We will aim to maintain normal business hours of 8AM – 6PM on weekdays and 9AM- 1PM on Saturday. You can always reach us by phone (745.2111 or 276.637.6485) or email ( and our 24/7 Technical Support will continue by calling 1.800.741.9525.

This Office Closure would result in other steps to help reduce Covid 19 spread by limiting the activities of our technicians who would need to visit your home. The technicians will be wearing protective masks and would not enter your home. If you need new equipment, accessories, or exchange existing equipment, the technician would place the equipment on your doorstep and will guide you through any steps needed to connect the equipment by phone, verbally through a door or window and provide written instructions. Furthermore, if any wiring is needed, the technician will provide a temporary connection through a window and guide you on the connection process. We will schedule a time after the pandemic declaration is lifted to return and correct temporary wiring arrangements and to pick up any used equipment if the technician wasn’t able to pick up that equipment during the visit to your home.

These steps are necessary to protect you and your family and our employees and to help contain the spread of the virus. Thank you for your understanding and be assured that we will strive to keep you connected during these difficult times.