Floyd Area
- Service or Billing Inquiries:
540-745-2111 - Toll-Free:
1-800-941-0426 - Fax:
540-745-3791 - Repair & Maintenance:
540-745-2115
Ft. Chiswell Area
- Service or Billing Inquiries:
276-637-6485 - Toll-Free:
1-800-941-0426 - Fax:
276-637-3797 - Repair & Maintenance :
276-637-6485
New Castle Area
- Toll-Free:
1-800-941-0426
All Areas
- Technical Support 24/7
1-800-741-9525 - Directory Assistance
Local calls 411 - Long Distance
Dial 1 + area code + 555 + 1212 - Time & Temperature
540-745-2036 - VA Relay Service Center TT
711 or 1-800-828-1120 - VA Relay Service Center Voice
1-800-828-1140
Have questions? We have answers.
Business Office
- Drive-up Hours:
Monday - Friday 8am - 5pm
Saturday: 9am - 12pm - 220 Webbs Mill Road P.O. Box 137
Floyd, Virginia 24091
Holiday Hours
Citizens observes and will be closed the
following holidays:
- New Year's Day
- Presidents Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday following Thanksgiving Day
- Christmas Eve
- Christmas Day
Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.
Write Us
Concerns
At Citizens, our mission is to provide quality service and excellent support that is satisfactory to our customers. We realize that difficulties will sometimes occur notwithstanding all our efforts to avoid them. If your requirements are not fully met by calling our service number or difficulties are not promptly corrected, please contact our General Manager with the facts.
Donna Smith
P.O. Box 159
Floyd, VA 24091-0159
or call 540-745-2111