Citizens Expanding Fiber Internet to portions of Carroll & Grayson Counties

Citizens Telephone Cooperative (Citizens) recently completed a $40 million fiber-to-the-home project covering Floyd County, VA. The Coop has now been awarded a Community Connect Grant from the USDA enabling the Internet company to expand their service footprint into portions of neighboring Carroll County.

“Today, Citizens has LECAP (Line Extension Customer Assistance Program) funding through the Virginia DHCD (Department of Housing and Community Development) to help connect neighbors to our existing fiber network in Carroll and Grayson Counties. In addition, the Community Connect Grant will cover a large portion of the Dugspur and Laurel Fork areas. Together, these projects will further expand our fiber-to-the-home Internet service,” stated Donna Smith, CEO & General Manager of Citizens.

The Cooperative plans to pass over 2,500 homes offering 1 Gbps symmetrical Internet service. Construction is anticipated to begin in the early Spring of 2025. “Today, the average home has over 20 devices connected at any given time. Our mission is to provide a service so no matter what you do online, no one in the home experiences slow speeds, buffering, or lagging issues,” continued Smith.

Residents should rest assured that through the process, as construction is complete and the fiber is tested, eligible residents will receive emails, letters, and phone calls.

For more information, visit www.citizens.coop or press 2 to speak to a sales agent by calling a local number 540.745.2111 or 276.637.6485. Citizens is a leading-edge, member-owned Cooperative providing the newest telephone, Internet, and TV technology to Floyd County and surrounding communities for over 110 years. Citizens' business offerings include broadband, data transport, web services, hosted phones, and more. Citizens is located at 220 Webbs Mill Road in Floyd. Lobby hours are 8 am - 5 pm Monday - Friday; and 9 am - 12 pm on Saturday.