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Category: Community News
Citizens, a full-service communications, and entertainment provider headquartered in Floyd, Virginia announced today that the veteran, rural, landline telephone company will once again provide cellular phone service to Floyd County and surrounding communities. The locally-owned Cooperative will be a carrier on the largest national cellular network and will offer a variety of cell phones and calling plans for individuals and businesses.
“Our former wireless agent agreement was dissolved over a year and a half ago. Since that time, we have had numerous requests to offer cellular service again.” stated Lori Saltus, Citizens’ EVP of Customer Relations. “One of the many benefits of being a member of a Cooperative is that we are local and we LISTEN to our customers. We are happy to announce that Citizens is once again serving cellular phone service.”
Citizens Cellular calling plans range from a $9.99 Talk Any Time “pay as you go” to Unlimited Talk, Text & Data for Individual and Share Plans. The company will have plans suited for all levels of use and complexity. Majority of calling plans include “Anytime” minutes and offer Unlimited Nights and Weekend minutes. In fact, Citizens Wireless provides customers with additional 120 minutes per day of night calling by extended calling times from 7 p.m. – 5:59 a.m. (most national night and weekend call provider’s hours are 9:00 p.m. to 6 a.m.).
Most call plans offered by Citizens include free Mobile-to-Mobile minutes to ANYONE on the nation-wide network; not just between Citizens cellular customers. “We realize wireless is becoming a way of life.” stated Greg Sapp, Citizens General Manager. “We want to offer affordable means to have communication services when and where you need it. It’s not a big profit maker, but it’s the matter of bringing it all together for our customers on one convenient monthly invoice with discounts for multiple services. It’s not necessary to deal with the national companies any longer, when you can receive the same nationwide coverage, competitive calling plans, calling features, and customer support locally,” says Sapp.
For more information, contact Citizens at 540.745.2111 in Floyd; in Ft. Chiswell call 276.637.6485.
Citizens, your local voice, video, and data provider recently announced the launch of a daily community show scheduled to air on Citizens Digital Channel 20, Analog Channel 2 beginning Thursday, September 12, 2013. “The Community Show is a show about the community for the community” stated Casey Worley, Anchor of The Community Show.
The Community Show is designed to air daily and will be played at 9am Thursday through Wednesday. New weekly programming will begin on Thursday of each week giving highlights to many weekend events in the area.
Citizens is partnering Tri-Cities Newspaper; parent company of The Floyd Press and The Enterprise in Wythe County for news and sports to create informational and entertaining programming. The Community Show will have three segments: What’s Going On — a community calendar of events; Sports Action — a schedule and highlights of seasonal local sports; Something to Chat About — a segment focused on events and activities in the communities surrounding Floyd and Ft.Chiswell.
“Citizens wants to bring it all together for our viewers and the residents in the markets we serve (in Floyd and Ft. Chiswell) stated Lori Saltus, EVP of Customer Relations. Citizens was founded by involved community members and we carry on that same dedication by creating a television show dedicated to our community.”
Citizens began this venture several years ago by recording and rebroadcasting Floyd County High School Football and the Floyd County Christmas Parade. Most recently, Citizens broadcast the Class of 2013 Floyd County High School Graduation. Citizens continues with football and has added volleyball for the 2013-2014 season. Plans are to capture Spring sports, community events and more.
“I look forward to working with members of the community to share the good news that is taking place in our areas. We welcome pre-produced content and will work to produce a quality segment for our viewers.” stated Worley.
For more information or to order a DVD of a select game or a season, contact Citizens at
540-745-2111 or email DVD@citizens.coop. Tune in to Citizens TV Channel 20 (Analog Channel 2) to keep up to date on the latest programming.
On July 31, 2013, Citizens Telephone Cooperative, Inc. (Citizens) announced the completion of construction on its BTOP (Broadband Technologies Opportunities Program) CCI (Comprehensive Community Infrastructure) Project. The $11.5 million project, titled New River Valley – Regional Open Access Network (NRV-ROAN), was completed on schedule and on budget. The completed project placed 200 miles of fiber with the purpose of providing broadband access for economic development, research, education, emergency response, and health care. The NRV-ROAN is a collaboration between Citizens and the New River Valley Network Wireless Authority (NRVNWA), which received a $9.2 million grant under the Broadband Technologies Opportunities Program (BTOP) by the National Telecommunications and Information Administration (NTIA) and a $396,622 grant by the Virginia Tobacco Commission for this project.
The NRV-ROAN project meets the needs of many community anchor institutions in the New River Valley region of Virginia who have previously reported being unable to access high-speed, affordable broadband services. “This ‘middle-mile’ project covers a seven-county region including Wythe, Pulaski, Floyd, Giles, Montgomery, Roanoke and Botetourt Counties. The 200 Gbps network addition includes eight primary interconnection points that are strategically positioned to provide service to unserved and/or undeserved areas and to tie into other open access fiber networks. “This network allows wireless and other internet service providers to offer broadband to areas where service was previously unavailable, or areas that were determined to be economically infeasible.” said Dennis Reece, COO & Assistant General Manager of Citizens.
Because of this new expansion, more than 50 Community Anchor Institutions (CAIs) including Virginia Tech, Radford University, New River Community College, local high schools, public safety entities, health-care facilities and government facilities, now have access to symmetrical speeds between 5Mbps and 10Gbps (10,000Mbps). To date, 39 Community Anchor Institutions (CAIs) and nine businesses have been connected as a result of this project.
The NRV-ROAN, along with Citizens’ existing Open Access Fiber Network, extends over 438 miles and spans ten counties (Roanoke, Montgomery, Wythe, Pulaski, Floyd, Giles, Botetourt, Patrick, Carroll, Grayson), ten towns (Blacksburg, Christiansburg, Wytheville, Floyd, Pulaski, Dublin, Hillsville, Independence, Stuart, Pearisburg), and three cities (Salem, Radford, and Galax). This combined network passes by or through more than a dozen industrial parks and multiple small business incubators.
Citizens is a member-owned telephone cooperative headquartered in the Floyd, Virginia, providing communication services within the region since 1914. For more information about Citizens and the services offered, visit at citizens.coop. Click Here to download a pdf of this release.
You may be experiencing any of the following:
- Someone tells you they tried to call you but the call didn’t get through or the call rang on their end but your phone did not ring.
- A call came through but the quality was poor.
- A call came through but the caller ID was incorrect.
Citizens Telephone Cooperative strives to provide quality service at all times. However, people who live in rural areas, all around the country are reporting that calls to them are not getting through, or they are receiving calls with poor quality.
Please be assured, this issue is not within your Cooperative’s network. The problem starts with the long distance carrier used by the customer who placed the call. The problem can only be resolved by the carrier used by the customer who makes the call.
This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue and rural telco advocates are encouraging swift and severe action against all of the providers at the center of the problem. We are hopeful that the large nationwide providers involved in these issues or the FCC will act to address these problems.
In the meantime, here’s what you can do:
- Ask for the name of the Long Distance carrier used by the person trying to reach you.
- Call Citizens with the info including the name of the carrier, the number calling, and the time of day if possible so we can contact the carrier on your behalf to try and resolve the issue.