You may be experiencing any of the following:
- Someone tells you they tried to call you but the call didn’t get through or the call rang on their end but your phone did not ring.
- A call came through but the quality was poor.
- A call came through but the caller ID was incorrect.
Citizens Telephone Cooperative strives to provide quality service at all times. However, people who live in rural areas, all around the country are reporting that calls to them are not getting through, or they are receiving calls with poor quality.
Please be assured, this issue is not within your Cooperative’s network. The problem starts with the long distance carrier used by the customer who placed the call. The problem can only be resolved by the carrier used by the customer who makes the call.
This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue and rural telco advocates are encouraging swift and severe action against all of the providers at the center of the problem. We are hopeful that the large nationwide providers involved in these issues or the FCC will act to address these problems.
In the meantime, here’s what you can do:
- Ask for the name of the Long Distance carrier used by the person trying to reach you.
- Call Citizens with the info including the name of the carrier, the number calling, and the time of day if possible so we can contact the carrier on your behalf to try and resolve the issue.