Unlike the large, commercial telephone companies, Citizens Telephone Cooperative is a nonprofit operation. By being a member of Citizens, you have ownership in the company. You will receive notice of new products and services, voting powers by proxy, and an invitation to attend the annual meeting. In addition, you may get money back from your Telephone Cooperative each year.

How can I get money back from the Cooperative?

Any revenue in excess of expenses is credited back to you, our member. The allocation is based on the amount of revenue that can be attributed to you during the year. These capital credits are retained as operating capital. Periodically, if the financial condition of the company warrants, the Cooperative refunds a portion of these capital credits.

What if I move out of the area?

Capital credits are one thing that makes your membership so valuable. Should you move from our service area, keep us informed of your new address. Doing so will insure your receipt of your share of capital credits.

For membership information please contact us.

CPNI (Protection of Customer Account Information)

We honor the privacy of our customer’s account information. In fact, you have a right, and we have a duty, under federal law, to protect the type of informaiton discussed below. This information is referred to as Customer Proprietary Network Information (CPNI). You can, however, tell us not to use your information as outlined below.

CPNI includes information about the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service to which you subscribe (i.e., your local or long-distance telephone service), and information contained in your bills, such as the length of your phone calls and services that you purchase, such as call waiting. CPNI data will be used only by Citizens Telephone Cooperative to provide telecommunications-related services. This DATA WILL NOT BE SHARED by Citizens Telephone Cooperative with any other company or entity, except as necessary and required to provide the service(s) to which you are already subscribed, or unless we are legally compelled to share the information with an outside party, such as a law enforcement agency.

Please note that you have a right under federal law to tell us that you do not want us to use your CPNI data, and we will honor your wishes. To restrict the use of your CPNI data, you must call the business office at (540) 745-2111 during regular business hours or email us at customercare@citizens.coop, or notify us in person at 220 Webbs Mill Road, Floyd, VA 24091 within 30 days of your receipt of this notice to request that we not utilize your CPNI data.

Above all, please note that when you tell us not to use your CPNI, that denial will not affect the provision of any services by Citizens Telephone Cooperative to which you subscribe. We will contact you no less than every 24 months in order to provide this notice again to remind you of your options. Your approval or denial of approval for the use of CPNI, however, will remain valid until you revoke or limit that approval or denial.