IMPORTANT INFORMATION FOR CUSTOMERS WITH VOICE SERVICE SERVED BY FIBER OR CABLE MODEM
For many years, your landline telephone would allow you to stay connected to emergency voice services during a power outage. However, if your residential voice telephone service is provided using fiber optics, fixed wireless, or coaxial cable, rather than the traditional twisted pair copper-based line, the residential voice telephone service requires backup battery power to continue functioning during a power outage. To avoid a disruption of home voice service during a power outage, and to maintain the ability to connect to 911 emergency services, Citizens offers an 8-hour power battery backup for purchase for your residential fiber optic or cable modem (VoIP) VOICE service. Citizens will install a backup battery at no additional cost if purchased at the time of service installation. Standard install fees apply if the battery backup unit is purchased after the initial install date. Additional stackable backup batteries can be purchased ($49.95) at any time for self-installation. To place your order to pick up an additional backup battery unit at our office located at 220 Webbs Mill Road in Floyd, call 540.745.2111 or 276.637.6485.
You can find more information about the battery backup unit here.