Basic Analog Television Troubleshooting Tips

What to do if . . .

If you are experiencing problems with the quality of your television signal or other technical difficulties, please call the service number listed below for your area.

Citizens Customer Repair Center is open 24-hours a day, 365 days a year to receive your call. Our Repair Center representatives will work with you to resolve your problem immediately over the phone or will schedule a service technician. Most requests for service, particularly those concerning a complete outage on one or more channels, are responded to within 24 hours.

If you have a question regarding your account, please call the service phone number for your area during business office hours. Our customer service advocates will assist you with questions concerning your billing, payments, and programming.

One advantage of having Citizens as your service provider is that we are a local company and our experienced staff is prepared to resolve any questions or difficulties you may have with our service in a convenient and timely manner.


Business Office: 745-2111
Technical Support: (540) 745-2115 or 1-800-741-9525 (24 hours / 7 days per week)
Office Hours: 8:00 AM to 6:00 PM Monday - Friday, Saturday 9:00am - 1:00 pm
Drive up 8:00am to 5:00pm Monday - Friday

Fort Chiswell

Technical Support:1-800-741-9525 (24 hours / 7 days per week)

New Castle

Technical Support: 1-800-741-9525 (24 hours / 7 days per week)