NRTC has made the difficult decision to discontinue its security suites due to the availability of many solid competitive solutions and the general decline in utilization of the software. While TechShield, Tech Home & SecureIT products have served a significant customer need over the past 20+ years, the evolution of the market has led them to shift their resources to strengthen other managed solutions and develop new solutions to meet customer needs.

Existing users can keep their current product entitlements until the product end-of-life dates have been reached. Here are some key dates:

• Nov 1, 2025: Product support hours will be updated to M-F, 8 AM-7 PM Eastern. Anyone who calls after hours can leave a message and receive a call back later.
• Dec 31, 2025: The following software/apps and services will stop working, and personal data within the app will be deleted: FileHopper (computer & mobile), Password Genie (computer & mobile), SecureIT (mobile only) & TotalTech (premium tech support)
• Mar 31, 2026: SecureIT will stop working, and all in-app data will be deleted.

Yes, although processes will vary by product and operating system. For specific information and processes, go to our Product Support page at securitycoverage.com/support/, and follow the steps for the particular product and operating system

While many devices come with built-in software protection, as do products offered by retailers.

If you need a recommendation, we will be happy to assist. Once you have secured another software, please contact our office to update your account before December 31, 2025.

• TechShield / Tech Home: Bitdefender Total Security, Bitdefender Premium Security
• Password Genie: Bitdefender, Apple, Keeper - Free or Unlimited versions, LastPass - Free or Premium versions, Bitwarden - Free version, 1Password, Dashlane, RoboForm
• FileHopper: Apple, IDrive, Acronis True Image, Backblaze
• TotalTech Support (premium technical support): Best Buy - Geek Squad, Avast Premium Tech Support, Tech Support Expert, Local technical support/pc repair companies in your community

For specific information and processes related to the products, go to the Product Support page at securitycoverage.com/support/, and look for the particular product to see answers to common questions.