Citizens will be Closed in observance of Independence Day on Friday, July 3rd and Saturday, July 4th.
We welcome your business on Monday, July 6th. To pay a bill, report a trouble, or get 24/7 technical support, call 540.745.2111 or 276.637.6485.
You may also reach us through your Citizens E-Care account.

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Re-programming TV Options

If you are unable to see all of the new channels on your programming package you may need to reprogram your TV

There are several options to try to re-program your TV:

  • Some TV’s will re-program if you un-plug them and plug them back in a minute later. This is not the case for all TV’s so it may not work.
  • The customer can try to re-program from the menu system of the TV if they are familiar with it.
  • For customers that are not familiar with their TV’s menu system they will need to refer to their user’s guide or manual. If they do not have their TV’s manual anymore they will need to contact the manufacturer or if they have internet access they can look up the company’s web site and find their support information.