Citizens CommandIQ is a powerful and easy-to-use mobile app that puts you in control of your home Wi-Fi. From your smartphone or tablet, you can:

• Manage your network - Change your Wi-Fi name and password at any time.
• Monitor connected devices - See what's online and manage access.
• Set up parental controls - Keep your family safe with content filters and usage limits.
• Run speed tests - Check your internet performance instantly.

Citizens CommandIQ works seamlessly with GigaSpire systems and even supports many third-party routers and gateways. Whether you're a tech-savvy user or simply want a straightforward way to manage your Wi-Fi, Citizens CommandIQ is designed to meet your needs.

Citizens CommandIQ brings exciting new features to help you personalize and control your home Wi-Fi experience like never before:

• Quick Link Carousel - Easily access your most frequently used features right from the home screen.
• People and Avatars - Create profiles for family members with avatars to manage devices and set controls.
• Promotions and Announcements - Stay informed with updates and special offers from your service provider.
• SmartHome Solution Tiles - One-tap access to SmartHome features like cybersecurity, parental controls, and camera integrations.
• MyPrioritiesIQ - Customize your network to prioritize what matters most—whether it's streaming, gaming, or work.
• Network and Device Prioritization - Choose which devices get the fastest speeds when it counts.

The Quick Link Carousel is a set of easy-access buttons located at the top of your Citizens CommandIQ dashboard. You can swipe through these tiles to quickly reach your favorite features—like running a speed test, managing devices, or checking network status—with just a tap.

It's designed to save you time and make navigating your Wi-Fi settings simple and intuitive.

People and Avatars is a helpful new feature in Citizens CommandIQ that lets you create user profiles for everyone in your household. Instead of uploading personal photos, you can choose from a variety of avatars to represent each person.

This feature is part of the People Carousel, making it easy to manage devices, apply parental controls, and personalize your Wi-Fi experience for each family member—all in a simple, visual way.

Promotions and Announcement Tiles are visual banners that appear right on your Citizens CommandIQ home screen. These tiles help keep you informed and connected with Citizens. You might see:

• Special offers and services like SmartTown, parental monitoring, or ScamWatchIQ.
• Community updates, including local events, service alerts, or new product launches.
• Plan upgrades and seasonal campaigns tailored to your needs.

SmartHome Solution Tiles are interactive buttons on your Citizens CommandIQ home screen that give you quick access to powerful SmartHome services. With just a tap, you can:

• Protect your network with ProtectIQ cybersecurity tools
• Manage content and screen time using ExperienceIQ parental controls
• Prioritize your devices with MyPrioritiesIQ for smoother streaming, gaming, and work
• Connect to third-party services like ScamAssist and ScamWatchIQ

These tiles make it easy to personalize and secure your home Wi-Fi experience—all in one place.

MyPrioritiesIQ is a feature within the Citizens CommandIQ app that gives you more control over your home Wi-Fi experience. It allows you to prioritize bandwidth for specific activities—such as Gaming, Work, or Entertainment - based on what matters most to you at any given time.

Using a simple interface, you can select a mode that fits your current needs:

• Gaming Mode: Optimizes your connection for smooth, lag-free gameplay.
• Work Mode: Ensures reliable video calls and fast uploads for remote work.
• Entertainment Mode: Delivers uninterrupted streaming for movies and shows.

This feature helps ensure that your Wi-Fi performs at its best, no matter what you're doing.

MyPrioritiesIQ Modes are a key feature of the third-generation Citizens CommandIQ app. They allow you to optimize your home Wi-Fi by prioritizing bandwidth based on your current activity.

Work Mode

• Prioritizes bandwidth for tasks like video calls, file uploads, and cloud collaboration tools.
• Minimizes lag and interruptions during Zoom or Teams meetings.
• Speeds up syncing and sharing of work documents.
• Helps create a smoother, more reliable connection for remote work.

Entertainment Mode

• Prioritizes bandwidth for streaming services, music, and media apps.
• Improves video quality and reduces buffering on platforms like Netflix, YouTube, and Spotify.
• Helps ensure smooth playback—even during peak hours.
• Ideal for movie nights, music sessions, and binge-worthy shows.

Gamer Mode

• Prioritizes gaming traffic for faster, more responsive gameplay.
• Minimizes lag and latency during online matches.
• Reduces interference from background devices and apps.
• Helps deliver smoother, uninterrupted gaming sessions.

Citizens CommandIQ gives you smarter control over your home Wi-Fi by intelligently managing how bandwidth is shared across devices and activities. Whether you're working, gaming, or streaming, the app helps ensure your most important tasks get the strongest connection.

User Profiles for Device Management
With Citizens CommandIQ, you can assign devices to individual household members using custom user profiles. This gives you more control over how each person connects to your home network.

Here's what you can do:

• Set internet time limits to manage screen time for kids or teens.
• Filter content to block inappropriate websites and keep browsing safe.
• Track activity to see how and when devices are being used.

By organizing devices by user, you can indirectly prioritize bandwidth—making sure work calls, homework, and streaming all get the connection they need, when they need it.

Citizens CommandIQ is available for download on both the Apple App Store and Google Play Store. Simply search for “Citizens CommandIQ” or “ branded app name.”

The app is free to download and use with GigaSpire, GigaCenter, and TR-069 third-party supported routers or gateways. Some advanced features or integrations may require a subscription or partnership with your CitiZip Internet.

• Download and install the Citizens CommandIQ app from your device's app store.
• Open the app and sign in or create a new account.
• Follow the on-screen instructions to connect the app to your supported Wi-Fi router or gateway.
• Once connected, you can begin customizing your network, adding user profiles, and setting up controls.

Citizens CommandIQ is compatible with many popular routers and gateways. To check if your device works with Citizens CommandIQ, refer to your router's documentation or visit the citizens.coop website for a full list of supported models.

If you forget your Citizens CommandIQ password, tap the “Forgot Password?” link on the login page. Follow the instructions to receive a reset link via email or SMS.

User profiles let you assign devices to individual household members. This allows tailored controls such as internet time limits, content filtering, and activity tracking for each person.

Set Up Parental Controls in the App

1. Open the app and go to the “Profiles” or “Parental Controls” section.
2. Create a profile for your child or select an existing one.
3. Customize settings like internet access schedules, content filters, and device restrictions to fit your family's needs.
4. Your changes take effect right away and can be updated anytime.

Easily manage your home network - see which devices are connected in real time, assign them to family profiles, pause or resume their internet access, and prioritize bandwidth to keep your most important devices running smoothly.

From the main dashboard Quick Links, tap “Speed Test” to measure your internet connection's upload and download speeds. Results are displayed in real time and stored for future reference

The Citizens CommandIQ app makes it easy to run speed tests for individual devices, giving you clear insights into Wi-Fi strength, download and upload speeds, and latency. Each device is rated as Strong, Good, or Weak, helping you quickly spot and resolve connectivity issues.

Enjoy peace of mind knowing your home network is protected with built-in WPA3 encryption, advanced firewall controls, and device-level access management. Citizens CommandIQ also gives you automatic security updates, tools to monitor threats, and real-time alerts if anything suspicious is detected—so you stay informed and in control.

Create a guest network in just a few taps—customize the name and password, set how long guests can stay connected, and keep their activity separate from your main network for added security and peace of mind.

Citizens CommandIQ is fully compatible with mesh Wi-Fi setups, allowing you to manage multiple access points and ensure seamless coverage throughout your home.

Connect your favorite smart home assistants—like Amazon Alexa and Google Assistant—directly through the app. You can also manage select smart devices with ease, giving you more control and convenience right from your phone.

Only authorized users with login credentials can access your Citizens CommandIQ app and network settings. The app uses encryption and privacy best practices to protect your personal information.

Your data is used solely to provide and improve Citizens CommandIQ services. Refer to the Citizens' app's privacy policy citizens.coop/privacy-policy/ for details on data collection, storage, and sharing practices.

Within the app, go to Account Settings, then select “Delete Account.” Follow the prompts to permanently remove your data and close your account.

• Check your router - Make sure it's powered on and broadcasting a Wi-Fi signal.
• Verify your connection - Ensure your mobile device is connected to the correct Wi-Fi network.
• Restart your router - A quick reboot can often resolve connection issues.
• Update your software - Make sure both the app and your device's operating system are up to date.
• Need more help? - Visit the Citizens CommandIQ Help Center or contact Citizens' 24/7 Support team for personalized assistance.

Some devices may not show up if they're not currently connected, are using a different Wi-Fi network name (SSID), or have been blocked by parental controls. Refresh the device list or restart the app to update your view.

Use the “Contact Support” or “Feedback” option in the app to report bugs, request new features, or share your thoughts directly with our development team.

Updates are released regularly to enhance features, improve security, and address bugs. Enable automatic updates on your device to ensure you always have the latest version.

Immediately change your account password, check your device list for unauthorized access, and contact Citizens support through the app.

Advanced networking features, such as VLAN setup, may be available depending on your system / third-party router model. Refer to your specific device's documentation for instructions./p>

Yes, the app is built to support both IPv4 and IPv6 addressing schemes, future-proofing your home network.

Currently, exporting network settings is not directly supported in the app. However, some routers may allow you to back up or export configurations through their web interfaces.

• In-App Help Center & Tutorials - Get step-by-step guidance right inside the Citizens CommandIQ app.
• Citizens CommandIQ Website - Explore features, updates, and FAQs.
• Support from Citizens - Reach out for personalized troubleshooting and assistance.

Yes, you can opt-out of Citizens SmartTown Community WiFi by filling out this form.