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Customer Care Support Specialist

Citizens has an immediate opening for a Customer Care Support Specialist. The Customer Care Support Specialist is responsible for planning, coordinating, assessing and delivering day to day support needs for a full array of services (voice, video and internet). Handles a high volume of customer contact related to troubleshooting, installation and maintenance. Guides customers through our processes, advocating their position and obtaining the best customer-centered solutions. This position acts as the company’s primary point of contact with existing customers regarding their satisfaction with Citizens’ services.


  • Excellent verbal, written, teamwork and interpersonal skills.
  • High organizational and time management skills.
  • Strong skills and experience using computer software, hardware, and Windows operating systems is required.
  • Must possess the ability to analyze and resolve technical problems.
  • Minimum requirements include a two-year degree in electronics or related work experience. Ability to speak Spanish is beneficial.
  • Valid driver's license and satisfactory driving record.

This position offers: 

  • Comprehensive benefits
  • A competitive hourly rate
  • The opportunity to work for a proven technology leader in the region

Only qualified applicants will be considered. Applicants must provide both a resume and application to the address listed below. Applicants may apply online by following the link below or by calling (540) 745-9502. No applicant material will be accepted after October 15, 2021.

Attention: Human Resources
P.O. Box 137, Floyd, VA 24091-0137
Equal Opportunity Employer


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