Citizens Reserve

Citizens Reserve allows you to:

• Temporarily put your Citizens Phone, Internet and Television services on hold
• Secure your phone number, email address, TV programming package
• Utilize only portions of your service as needed (example: email access)
• Use for a minimum of three months to put services on hold; no maximum time period
• Use Reserve Service two times a year without additional fees ($10 service order fee for each additional usage on/off reserve)
• Reduce monthly invoice by 50%
• Avoid breaking 12-month agreement fees
• Save time from returning equipment
• Save cost of reconnect fees
• Service easily reactivated within 3 – 5 business days

Guidelines:

• Minimum 3 months required placing on Account/Services on Reserve
• Maximum allowance: 2 times per calendar year without additional expense.
• Individual and Bundled services billed at 50% of existing rate.
• Bundles that are Disconnected to avoid 50% rate and charged only for individual service(s) will be charged Early Termination Fee and require equipment to be returned.

Fees:
Beginning December 2009:

• Account billed at 50% using VR code
• Minimum 3 months; no maximum time period
• $10.00 service order fee for account changes other than putting on Reserve
• $10.00 service order fee for unbundling services
• $199.00 Early Termination fees apply to unbundled accounts; customer required to return equipment
• $10.00 service order fee for account using Reserve more than two times a year