Citizens uses various tools and techniques to manage its network, deliver service, and ensure compliance with our Acceptable Use Policy. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. For example, these network management activities may include identifying spam and preventing its delivery to customer e-mail accounts, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that Citizens may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers.

Citizens provides its customers with full access to all legal and unharmful content, services, and applications that the Internet has to offer including Peer to Peer (P2P) traffic and all Voice over IP (VoIP) services. However, we are committed to protecting customers from spam, phishing, and other unwanted or harmful online content and activities. Citizens uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful and unwanted, such as spam or phishing Web sites, this content is usually prevented from reaching customers. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk e- mails or Web sites with questionable security ratings, and enable those customers to inspect the content further if they want to do so.