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| Test your internal wiring and equipment: |
| You will need a standard screwdriver and a telephone that is known to be operational. |
| 1. Open the NID using a screwdriver. |
| 2. Unplug the modular plug located inside the NID. |
| 3. Plug a known good phone into the modular jack inside the NID. |
If the phone functions properly, then the trouble is in your premise wiring or equipment.
If the phone does not function properly, call the Citizens Maintenance Center at 745-2115. |
| 4. Unplug the phone and reconnect the modular plug in the NID. |
| 5. Close and screw lock the NID to protect from insects and weather. |
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| Connect your premise wiring to the NID: |
| Only a screwdriver is required. |
| 1. Open the NID using a screwdriver. |
| 2. Install your inside wiring, push station wire through grommet to terminal area. |
| The entrance grommets provide a water-tight seal for the station wire. Use a pointed object to punch a hole in the entrance grommet. (Do not slit grommets with a knife.) |
| 3. Slide grommet over the wire before attaching leads. |
4. Connect wires to color-coated screw terminals:
RED-to-RED, etc. (Non-standard station wire may utilize RED/GREEN for Line 1 and YELLOW/BLACK for Line 2.) |
| 5. After checking installation, plug in connecting plug to complete access connection. |
| 6. Close and screw lock the NID to protect from insects and weather. |
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Repairs
We strive to provide the most efficient service possible. We realize that service difficulties will occur despite our best efforts to avoid them. Whenever you need assistance, call 540-745-2115. On evenings, weekends, and holidays, calls will go to our 24-hour call center.
Service Call Charges
If you call Citizens repair service and your problem cannot be solved over the phone, a technician will be dispatched to your premises to determine whether the problem is in your equipment or in the telephone line. If the problem is on Citizens side of the NID, there is usually no charge for the service call. If the problem is in the house wire, jack, or telephone equipment and they're not covered by a Citizens Maintenance Plan, you will be billed a service call charge. If inside wiring repair is needed, and you choose to have Citizens repair it, you will be charged at a rate of $60.00 per hour. For more information about our Wire Maintenance Plan, stop by Citizens and speak with one of our Customer Advocates. |
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