Anonymous Call Rejection

Allows you to reject calls from numbers that have activated the privacy feature and prevents the delivery of their number or name to your phone. When ACR is active any privacy marked calls are directed to an announcement and your telephone does not ring. This feature automatically comes with caller ID.The feature will remain ON until you turn it off. If you have Select Call Acceptance and/or Priority Ringing, calls from numbers included in your list will be connected through to your telephone, even when the call is marked for privacy.
To Use Anonymous Call Rejection:
1. Press * 7 7
2. Hang up.
To Cancel Anonymous Call Rejection:
1. Press * 8 7
2. Hang up.

Call Forwarding allows you to redirect all calls to another telephone number. Calls forwarded to long distance telephone numbers will be charged to you.
To Forward Calls:
1. Dial * 7 2, then listen for three beeps and a steady dial tone.
2. Dial the telephone number to which calls will be forwarded.
3. Hang up.
To Cancel Call Forwarding:
1. Dial * 73, then listen for three beeps.
2. Hang up.

Call Forwarding Busy Line allows you to redirect incoming calls when your line is in use.
To Forward Calls:
1. Dial * 5 2, then listen for three beeps and a steady dial tone.
2. Dail the telephone number to which calls will be forwarded.
3. Hang up.
To Cancel Call Forwarding:
1. Dial * 5 3, then listen for three beeps.
2. Hang up.

Call Forwarding No Answer allows you to redirect incoming calls that are not answered within a set number of rings. The default number of rings is three.
To Forward Calls:
1. Dial * 5 6, then listen for three beeps and a steady dial tone.
2. Dial the telephone number to which calls will be forwarded.
3. Hang up.
To Cancel Call Forwarding:
1. Dial * 9 3, then listen for three beeps.
2. Hang up.

Allows the customer to activate and deactivate call forwarding features from a remote directory number. This option can be used in conjunction with any of the call forwarding features. Set up instructions will provided by Citizens when you order this service.

Call Return allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you. This feature may be purchased on a per use basis. There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received. If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made. After a call during which you heard a Call Waiting tone, you can use Call Return to return a call to the Call Waiting number. Call Return is active on all lines and is available for your use at anytime. There will be a fee of $0.50 charged for each use. Monthly usage plans are available by contacting our business office at 745- 2111.
To Use Call Return:
1. Press * 6 9.
2. Listen for an announcement that will tell you the phone number of the party who last called you.
3. If you wish to return the call:
• Press 1
• Listen for ringing.
• Wait for answer.
4. If you do not wish to return the call, hang up.
5. If the line is busy,
• Listen for announcement telling you the number is busy.
• Hang up.
• You will hear a short-short-long ring when the line is free.
• Your call will automatically be made when you lift the handset.
To Cancel Call Return:
1. Press * 8 9 and listen for tone or announcement.

Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered. If you have Call Hold, you must dial * 9 # after flashing the switchhook to accept the waiting call.
To End An Existing Call And Answer a Waiting Call:
1. Hang up, then allow telephone to ring and answer it.
To Hold An Existing Call And Answer A Waiting Call:
1. Depress switchhook.
To Alternate Between Calls:
1. Depress switchhook.
To Disconnect Calls:
1. Hang up.
Cancel Call Waiting
Cancel Call Waiting allows you to cancel Call Waiting before or during one telephone call. When Cancel Call Waiting is activated, callers will hear a busy signal.
To Cancel Call Waiting Before Making A Call:
1. Dial * 7 0, then listen for three beeps and a steady dial tone.
2. Dial desired telephone number.
To Cancel Call Waiting During A Call:
Three-Way Calling feature is required.
1. Depress switchhook, then listen for three beeps and a steady dial tone.
2. Dial * 7 0, then listen for three beeps.
3. Wait for automatic reconnection to existing call.

Call Waiting ID allows a subscriber who is off-hook with one party, to receive identifying information about a second calling party on a waiting call. The information may consist of the calling party’s name and/or phone number. The subscriber is alerted soon after the call waiting indication is heard, thus allowing the subscriber to decide whether or not to interrupt the present call to take the waiting call.
To Use Call Waiting ID:
1. Wait for the call waiting indicator tone and allow approximately three seconds.
2. The number and/or name of the call waiting call will appear on your display.

Advanced Caller ID allows you to see the calling party’s name and phone number before answering a call.
To Use Advanced Caller ID:
1. At the start of the second full ring of your phone, the number and name of the calling party will appear on your
display.

Caller ID allows you to see the calling party’s phone number before answering a call. At no charge, you have the ability to prevent the appearance of your phone number or name on the display units of those you call by using Per Call Blocking. The calling party information may not be available for display on all calls. The subscriber must have the appropriate equipment to receive and display the information.
To Use Caller ID:
1. At the start of the second full ring of your phone, the number of the calling party will appear on your display. 

Enhanced Ringing allows a subscriber who has more than one phone line in their home to place a different ringing pattern on one of their lines. Call one of our Customer Service Advocates to set this up today! 

Do Not Disturb allows you to prevent incoming calls from ringing at your phone. Only callers who have your Personal Identification Number (PIN) can over ride the Do Not Disturb feature and ring your telephone. When Do Not Disturb is activated, callers will receive a busy signal or an announcement. At this time, callers who know your PIN may dial it and ring your telephone.The selected PIN remains in storage unless you change or delete it. Deactivation of Do Not Disturb will not erase your PIN.
To Activate Do Not Disturb:
1. Dial * 7 8, then listen for three beeps.
2. Hang up.
To Cancel Do Not Disturb:
1. Dial * 7 9, then listen for three beeps.
2. Hang up.
To Set or Change Your PIN:
1. Dial # 8 7, then listen for three beeps and a steady dial tone.
2. Enter PIN (maximum of 7 digits).
3. Depress #, then listen for three beeps.
4. Hang up.

Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone.
To Use Priority Ringing:
1. Press * 6 1
2. Listen to the voice instructions which will guide you through the steps of how to:
0 - Repeat the instructions.
1 - Review the numbers on your Priority Ringing list.
3 - Turn Priority Ringing on/off.
# - Add a number to your Priority Ringing list. (Dial 12 for rotary phone sets.)
08 - Delete all numbers from your Priority Ringing list.

Repeat Dialing allows you to dial a code to have your phone continuously attempt to redial a busy number that you had tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can also use Repeat Dialing to redial the last number you called. This feature may be purchased on a per usage basis. While Repeat Dialing is activated, you may still make and receive other calls. Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be cancelled. You can use Repeat Dialing for more than one busy number at a time. You will hear a special ring when one of these numbers becomes idle; however, you will not be able to tell which of the numbers it is. If the number you are trying to reach is outside the area served by Repeat Dialing, you will hear a recording advising you that the call cannot be made. Repeat Dialing is active on all lines and is available for your use at anytime. There will be a fee of $0.50 charged for each use. Monthly usage plans are available by
contacting our business office at 745-2111.
To Use Repeat Dialing:
1. Hang up, then lift the receiver and listen for dial tone.
2. Press * 6 6
If the line is busy:
• Listen for three beeps or an announcement telling you the number is busy.
• Hang up.
• You will hear a short-short-long ring when the line is free.
• Your call will automatically be made when you lift the handset.
3. If the line is not busy:
• Listen for ringing.
• Wait for an answer.
To Cancel Repeat Dialing:
1. Press * 8 6 and listen for tone or announcement.

Selective Call acceptance allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from phone numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.
To Use Selective Call Acceptance:
1. Press * 6 4
2. Listen to the voice instructions which will guide you through the steps of how to:
0 - Repeat the instructions.
1 - Review the numbers on your Selective Call Acceptance list.
3 - Turn Selective Call Acceptance on/off
# - Add a number to your Selective Call Acceptance list. Dial 12 for rotary phone sets.
* - Delete a number from your Selective Call Acceptance list. Dial 11 for rotary phone sets.
08 - Delete all numbers from your Selective Call Acceptance list.

Selective Call Forwarding allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this service, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.
To Use Selective Call Forwarding:
1. Press * 6 3
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn Selective Call Forwarding on or off.
• Make changes to your Selective Call Forwarding List.
0 - Repeat the instructions.
1 - Review the numbers on your Selective Call Forwarding list.
3 - Turn Selective Call Forwarding on/off.
# - Add a number to your Selective Call Forwarding list. Dial 12 for rotary phone sets.
* - Delete a number from your Selective Call Forwarding list. Dial 11 for rotary phone sets.
08 - Delete all numbers from your Selective Call Forwarding list.
3. Voice instructions will also guide you through the steps of how to enter, confirm or change to the number to which your calls will be forwarded.
0 - Confirm the forward-to number.
1 - Change the forward-to number.

Selective Call Rejection allows you to create a list of 6 phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time. If a number that is on your Call Screening list is also put on any of your other lists (for example, Priority Ringing), a Customer Service Advocate will override the other services for that number.
To Use Selective Call Rejection:
1. Press * 6 0
2. Listen to the voice instructions which will guide you through the steps of how to:
• Turn SCR (Selective Call Rejection) on or off.
• Make changes to your Call Screening list.
0 - Repeat the instructions.
1 - Review the numbers on your Call Screening list.
3 - Turn SCR on/off.
# - Add a number to your Call Screening list. Dial 12 for rotary phone sets.
* - Delete a number from your Call Screening list. Dial 11 for rotary phone sets.
08 - Delete all numbers from your Call Screening list.
3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. SCR’s voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party’s number):
• Hang up, then lift the receiver and listen for dial tone.
• Press * 6 0 and listen for instructions.
• Press # 0 1 #

Speed Calling allows you to call selected telephone numbers quickly by dialing an assigned code. Speed Calling 8 allows eight single digit speed calling numbers (codes 2-9). Speed Calling 30 allows thirty double digit speed calling numbers (codes 20-49).
To Set Up Speed Calling Numbers:
1. Dial * 7 4 for 1-Digit Speed Calling (codes 2-9)
or...
Dial * 7 5 for 2-Digit Speed Calling (codes 20- 49).
2. Listen for three beeps and a steady dial tone.
3. Enter Speed Calling (2-9 or 20-49).
4. Dial desired telephone number, press #, then listen for three beeps.
5. Hang up
To Use Speed Calling:
1. Dial desired Speed Calling code (2-9 or 20-49), then depress #.
To Change Speed Calling Entries:
1. Repeat first five steps.

Personal Ringing allows you to have a second number with a single phone line. When called, this second number has it own unique ring. Great for teenagers, roommates, or home based business. Personal Ringing can help you create an individual identity. The unique ring can also help you identify incoming calls as to the type of call, or who it is for; before you answer. Personal Ringing gives you some of the benefits of a second line at a fraction of the cost. Even works with Call Waiting and Caller ID.
To Use:
1. Listen to ringing or tone pattern:
• Main Number - one long ring or tone.
• Second Number - two short rings or tones.
2. Answer appropriately.

Telemarketer Call Screening (TCS) allows you to stop being bothered by calls from telemarketers. Most telemarketing organizations “block” their calling number, so they are identified as “unknown”. TCS intercepts these“ unknown” callers. Your phone won’t even ring. Instead, the TCS system tells them that the person that they are calling does not accept calls from telemarketers. The TCS system will not disturb callers who provide their calling number, or have their number listed as “private”. Since not all “unknown” calls are from telemarketers, the TCS system informs these callers that if they wish to complete the call to please dial “1”. Any friends or family with “unknown” listings can still ring through to you. * Telemarketing Screening Advanced will screen unknown or out-of-area numbers. Requires Caller ID.** Telemarketing Screening Basic will screen all incoming calls.

Three-Way Calling allows you to add a third party to an existing telephone conversation. If you use this feature on a per use basis you must dial *71 before placing your first call. If you subscribe to this service on a monthly basis you do not need to dial *71 prior to placing your first call. You may privately converse with a third party as long as you wish before using switchook to establish three-way call. After a three-way call is established, you may depress switchhook to drop the third party at any time. Three-Way Calling is active on all lines and is available for your use at anytime. There will be a fee of $0.50 charged for each use. Monthly usage plans are available by contacting our business office at 745-2111.
To Set Up a Three-Way Call:
1. Depress switchhook, then listen for three beeps and a steady dial tone. (Present call is placed on hold.)
2. Dial third party’s telephone number. If busy or no answer, depress switchhook twice to reconnect first call.
3. After third party answers, depress switchhook for a three-way call.

Three-Way Calling allows you to add a third party to an existing telephone conversation. If you use this feature on a per use basis you must dial *71 before placing your first call. If you subscribe to this service on a monthly basis you do not need to dial *71 prior to placing your first call. You may privately converse with a third party as long as you wish before using switchook to establish three-way call. After a three-way call is established, you may depress switchhook to
drop the third party at any time. Three-Way Calling is active on all lines and is available for your use at anytime. There will be a fee of $0.50 charged for each use. Monthly usage plans are available by contacting our business office at 745-2111.
To Set Up a Three-Way Call:
1. Depress switchhook, then listen for three beeps and a steady dial tone. (Present call is placed on hold.)
2. Dial third party’s telephone number. If busy or no answer, depress switchhook twice to reconnect first call.
3. After third party answers, depress switchhook for a three-way call.
Call Transfer
To Transfer A Call to Another Phone:
1. Depress switchhook, then listen for three beeps and a steady dial tone.
2. Dial the number to whom you wish to transfer the call.
3. Wait for the party to answer. You can converse to announce the call or simply hang up to transfer the call.
After you hang up, your phone is returned to normal use.

Voice/Data Protection allows you to inhibit intrusions such as Call Waiting tones and Operator Verification to your line while it is in use. Voice/Data Protection prevents data transmission errors caused by the interruption tones associated with these and other similar features. When Voice/Data Protection is activated, you will receive a distinct dial tone.
To Activate Voice/Data Protection:
1. Dial # 9 7, then listen for three beeps and a steady dial tone.
2. Hang up
To Cancel Voice/Data Protection:
1. Dial # 9 8, then listen for three beeps.
2. Hang up

Unify all your telephones (home, work, cell, etc) and access your messages in more plans than ever before. Call 745-2111 to activate your voicemail immediately or log on to accountcenter.citizens.coop To access Voicemail

At home:
Dial 745-0076
Enter your mailbox number (your 7 digit primary telephone number)
Enter your 4 digit password (by default, the last 4 digits of your telephone number or your own 4-6 digit password)
Listen for message announcement

Away from home:
Dial 745-0076
When prompted, enter your seven-digit mailbox number (your primary phone number)
When prompted, enter your password (4-6 digits)

Message Options
Press 1 to Play message
Press 3 - Message envelope
Press 4 - Go to previous message
Press 5 - Replay current message
Press 6 - Skip message
Press 7 - Delete message
Press 9 - Save message

Personalize Your Voicemail Password
Press 9 - Account Options
Press 4 - Select/change password

Greetings
Press 0 - Mailbox Options
Press 1 - Record unavailable greeting
Press 3 - Record busy greeting

User-Friendly Key Functions
* Help
# Exit
0 Mailbox Options

Warm Line allows you to call a predesignated number or emergency service by simply lifting the handset. The predesignated number is selected by you when you order your Warm Line service. To change this number, you must contact the telephone company.
To Use:
1. Lift handset and wait. (Within 14 seconds, the predesignated number will be dialed automatically.)
2. If you do not wish to dial the predesignated number, you may dial any other number before 14 seconds have elapsed.