Citizens Commitment to Support You

For 24 hour support call 1-800-741-9525

To Check for Service Availablity Please Contact Us

A key component of Citizens’ mission is to provide customers with excellent support. Support and Technical Assistance Services are available to you
24/7 x 365 days for all major services:

Internet

Troubleshooting Guide
PC Protection FAQ
WildBlue/Exede Technical Support: 1-888-559-5850
Speed Test
To report spam, forward message to : spam@redcondor.com

Telephone

Troubleshooting Guide
Voice Message Management
Using Citizens Unified Messaging Voicemail with Multiple Mailboxes
Voice Messaging User Guide

Television

Amino Remote User’s Guide (video)
Digital Video User’s Guide (pdf)
Amino Remote Control User Guide (pdf)
ADB Remote Control TV Programming Codes (pdf)
Digital Basic Troubleshooting Tips
Unable to see all of the new channels in your digital programming package
Analog Basic Troubleshooting Tips
TVonMySide

Residential Needs

Getting Started on Facebook (PDF)

Ways to reach Support and Technical Assistance Options

Email support@citizens.coop for a quick online response or request a convenient time for technician to contact you to trouble shoot.

Call Toll Free 1-800-741-9525

Support and Technical Assistance Resources are:

Trained in Citizens products and services

Competent in trouble shooting voice, data and video product and service needs

Available to provide real time assistance

Skilled in assessing customer needs and in walking customers through step-by-step procedures to get services back in working order

Accountable for recording and documenting customers service history (what worked, what didn’t work, what was the service need/what was the service resolution)

Proficient at assessing if service needs can be addressed via phone or internet troubleshooting or if a trained service technician needs to make a visit to your location. If a visit to the customer location is required, service needs are dispatched in a timely fashion to field personnel at Citizens locations.

2013 FRS Glossary (PDF)

Citizens Quality Management

Citizens monitors reported support and technical assistance needs to assess quality, timeliness, competencies and customer service delivered. Citizens works to maintain quality service and to improve on the customers experience in using support processes.