The telephone company in Floyd, Virginia, was organized in 1914, as Citizens Mutual.

By the late 1940’s, telephones had become a necessity in everyday life. At that time, telephone service in rural America was either mediocre or simply non-existent. Few of the existing commercial telephone companies were willing to make the huge investment required to serve such a large area with so few customers.

In 1953, a group of civic-minded citizens decided that dependable, affordable telephone service was a necessity for our area. They organized a member-owned telephone cooperative right here in Floyd, Virginia, called Citizens Telephone Cooperative.

Citizens serves over 20,000 customers in 17 counties. We have over 875 route miles of cable with over $19 million invested in our telephone facilities. We have expanded beyond local telephone service. Today we offer long distance, high-speed internet, dial-up internet, and cable television. Citizens is committed to serving you, our customers.

Our company was created by a group of individuals with the spirit of service that we still believe in today. Let us be your complete communications and entertainment provider.

Our Mission
To provide quality service, excellent support,
and advanced technology.