Citizens Techno Professor PC Support Services

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Citizens PC Protection Software

  • Open emails and surf the Internet without the fear of viruses, spam, and hackers
  • No need for multiple protection software. Citizens PC Protection System is complete security package with automatic updates and notifications
  • Protects against outbreaks of new viruses
  • Cleans existing viruses
  • Easy installation
  • 24-hour technical support
  • Compatible with Vista operating system

PC Protection — $3.95 a month

fights computer viruses and othe threats coming through the Internet and mobile networks. PC Protection provides desktop firewall protection with intrusion and spyware prevention solutions.

PC Protection Plus — $4.95 a month

gives you quality anti-virus, spam, spyware, anti-phising, web traffic scanning, and firewall protection. Citizens PC Protection plus has 3 levels of Parent Control (Parent, Teenager, and Child) to block unacceptable websites and unwanted content.

Protect multiple computers

Get three copies of PC Protection for only $9.99 a month, or three PC Protection Plus with Parental Control for only $11.99 a month. Additional copies may be purchased individually or in increments of three.

Sign up today!

Let Citizens protect your family and the functionality of your computer. Install it and forget it.

Techno Professor is available to assist you with in-office and on-site custom technical support. Techno Professor can clean and repair your computer, assist you with networking configurations, home theater setup and more. Just call 745-TECH (8324) for information.

Price List

In Store

On Site*

Computer Diagnostic

  • — Basic diagnostic and troubleshooting
  • — A quote for parts and labor will be provided

This does not include the actual repair of the computer

$50.00

$75.00 per hour

Computer Setup

  • — Unpack computer and parts
  • — Connect parts together
  • — Power up computer
  • — Configure options and install available OS updates

This does not include the actual repair of the computer

$30.00

$75.00 per hour

Computer Tune-Up

  • — Perform system optimization
  • — Install available updates
  • — Remove dust inside computer
  • — Clean case and screen

This does not include the actual repair of the computer

$50.00

$75.00 per hour

Data Backup or Transfer

  • — Upon request, Citizens will backup data up to 4GB on DVD or up to 10 GB on other device
  • — Should adequately back up most email, favorites, and other important data
  • — Multiple media and program files are not included

$60.00

$75.00 per hour

Data Recovery

  • — If data can be recovered, backup of up to 10GB on DVDs or up to 30 GB backup or transfer to a customer
    supplied external storage device or computer
  • — $5.00 for each additional GB
  • —If data cannot be recovered, a $50.00 diagnostic
    fee will apply

$60.00 or $50.00/Diag if no recovery possible

$75.00 per hour

Email Setup / Troubleshoot

  • — Phone, On-Site or In-Store help with configuring
    email software
  • — Resolve issues with email usage

$50.00 per hour

$75.00 per hour

Install Hardware

  • — Installation of hardware (i.e. hard drive, DVD drive memory, etc.)

$50.00 per device

$75.00 per hour

Install Software – 1 Program

Installation of one or more of the following programs:

  • — Citizens Dialup Software or manual setup of dialup networking
  • — Citizens Dialup Accelerator
  • — Citizens PC Protection or PC Protection Plus

Requires 12-month commitment, First month FREE with installation

$30.00

$75.00 per hour

Printer Setup

  • — Includes installation of drivers and software for one computer

$50.00

$75.00 per hour

Reinstall Operating System (Windows or Mac)

  • — Format of hard drive (completely erasing all data)
  • — Basic cleaning of the computer and checking cooling fans
  • — Includes Secure Computer
  • Requirements:
  • — Recovery disks that came with the system
  • — Valid product keys for operating system and all software
  • — Driver disks if available (usually only need these for hardware that was installed after the computer was shipped from the manufacturer to the customer or store)
  • — Disks for all other software that needs to be reinstalled
  • — High Speed Internet connection required for on-site service

$99.00

$75.00 per hour

Tablet Setup

  • — Connect device to wireless network
  • — Basic configuration and tutorial of software

$30.00

$75.00 per hour

Technology Training / Consultation

  • — Learn how to use a new device or software
  • — Consultation on what technology is best suited to meet the need

$50.00 per hour

$75.00 per hour

Virus & Malware Removal

  • — Removal of malware (viruses & spyware)
  • — Windows Updates for all currently supported Microsoft Operating Systems
  • — High Speed Internet Connection required for on-site service

$100.00

Not Available

Wireless Router Setup

  • — In-office operation (allows testing to ensure that everything is working properly before its taken home)
  • — Charge per device configured

$25.00

$75.00 per hour

All other computer repair work is $75 per hour. Work will be billed per hour with a minimum of 1 hour charge and in 30 minute increments. Any parts that must be ordered will have to be pre-paid for by the customer. Special orders of hardware and software may be non-refundable or charged re-stock fee. All returns to the manufacturer will be done by the customer. Citizens is not responsible for warranty of parts ordered.
*A port to port charge may be required for on-site services where applicable. Citizens recommends customer back up data before service.
**Citizens does not back up data unless requested; charges will apply.