- View your bill online. See charges for services, telephone calls, and more!
- Secure way to pay your Citizens invoice. Set up Autopay for a recurring payment monthly or pay your bill one month at a time from the convenience of your computer.
- Environmentally friendly: Saves paper and cost of stamps
- Saves time by allowing you to pay your bill when it’s convenient for you!
Grab your invoice and click here to get started! Please have your checking account or credit card information ready.
Need a little help? Download our guide to setting up your E-Care account here or call one of our helpful sales consultants
Avoid the hustle and hassle of paying your Citizens bill. Citizens has five easy ways to make paying your bill convenient. Please try one of our easy payment options.
Have your current Citizens bill and credit card on hand, click the View & Pay Bill tab in the menu bar above and follow the set up instructions.
Auto-Pay Paper Form
Have your Payments automatically deducted from your checking or credit card account. A short and simple authorization form is all that is required from you. A printable verison of the form is available here. (pdf format)
We invite you to come in to make your payments or drop your payment into our night-drop box.
Call our business office at 800-941-0426 with your debit or credit card number
P.O. Box 137
Floyd, VA 24091
We are sure you will find one of our five easy payment options convenient for you. If we can be of further assistance with your communication and entertainment needs, we welcome your call or visit.
We honor the privacy of our customer’s account information. In fact, you have a right and we have a duty, under federal law, to protect your account information known as CPNI — Customer Proprietary Network Informaton. Please click here, complete the form and return to the nearest Citizens office or mail with your bill.
Click here to change your password.
Click here to check your dial-up usage.
Citizens is migrating to a new, more enhanced voicemail to better meet your voice mail needs. Therefore, there are two numbers to dial during this transition period.
Existing customers on former system dial 745-0076
New and newly migrated customers dial 745-0486 for Citizens New Voice Mail.
It is our mission to have all customer migrated to the new system by end of 2013. If you have not been contacted, but would like to upgrade now, please call our office at 745-2111.
Click here to check your voicemail.