My Account

Payment Methods

Avoid the hustle and hassle of paying your Citizens bill. Citizens has five easy ways to make paying your bill convenient. Please try one of our easy payment options.

Auto-Pay Online

Have your current Citizens bill and credit card on hand, click the View & Pay Bill tab in the menu bar above and follow the set up instructions.

Auto-Pay Paper Form

Have your Payments automatically deducted from your checking or credit card account. A short and simple authorization form is all that is required from you. A printable verison of the form is available here. (pdf format)


We invite you to come in to make your payments or drop your payment into our night-drop box.


Call our business office at 800-941-0426 with your debit or credit card number

By Mail

P.O. Box 137
Floyd, VA 24091

We are sure you will find one of our five easy payment options convenient for you. If we can be of further assistance with your communication and entertainment needs, we welcome your call or visit.

Exede Useage

Click here to check your Exede usage

CPNI Password

We honor the privacy of our customer’s account information. In fact, you have a right and we have a duty, under federal law, to protect your account information known as CPNI — Customer Proprietary Network Informaton. Please click here, complete the form and return to the nearest Citizens office or mail with your bill.

Change Password

Click here to change your password.

Dial-up Usage

Click here to check your dial-up usage.