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  Citizens Support is available 24/7 at (800) 741-9525
   

 
DIGITAL
Basic Troubleshooting Tips
What kind of trouble are you experiencing?
  No audio and no video
  Unable to see all of the new channels in your programming package
REMOTE CONTROL HELP
Remote Control Guide (pdf format)
ANALOG
Basic Troubleshooting Tips
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All rates exclude applicable taxes, surcharges and franchise fees and all programming and rates are subject to change without notice. Offers and services are subject to prior credit approval. Activation, installation and/or first month payment may be required. Other restrictions may apply. Paks require one-year commitment. Price assumes use of electronic billing, auto payment from bank or credit card account. If online services are not used and printed invoice is requested, a $1.50 will be added to bill; $1.50 will be added to bill if auto payment option is not used. All services may not be available in all areas.