Call Us

Floyd Area

Service or Billing Inquiries
540-745-2111
Toll Free
1-800-941-0426
Fax
540-745-3791
Repair & Maintenance
540-745-2115 or 540-745-2116

Ft. Chiswell Area

Service or Billing Inquiries
276-637-6485
Toll Free
1-800-941-0426
Fax
276-637-3797
Repair & Maintenance
276-637-6485

New Castle Area

Toll Free
1-800-941-0426

All Areas

Technical Support 24/7
1-800-741-7525
Directory Assistance
Local calls 411
Long Distance
Dial 1 + area code + 555 + 1212
Time & Temperature
540-745-2036
VA Relay Service Center TT
711 or 1-800-828-1120
VA Relay Service Center Voice
1-800-828-1140

Visit Us

Business Office

Lobby Hours:
Mon., Tues., Thurs., Fri. 8am – 7pm
Wednesday 9am – 7pm
Saturday 9am – 1pm

Drive-up Hours:
Monday – Friday 8am – 5pm
220 Webbs Mill Road
P.O. Box 137
Floyd, Virginia 24091

Ft. Chiswell

Payments accepted with your payment ticket at:
First Century Bank
148 Ivanhoe Road
Max Meadows, Virginia  24360

Holiday Hours

Citizens observes and will be closed the following holidays.
New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday following Thanksgiving Day
Christmas Eve
Christmas Day

Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.

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Concerns

At Citizens, our mission is to provide quality service and excellent support that is satisfactory to our customers. We realize that difficulties will sometimes occur notwithstanding all our efforts to avoid them. If your requirements are not fully met by calling our service number or difficulties are not promptly corrected, please contact our Assistant General Manager with the facts.

Dennis Reece
P.O. Box 159
Floyd, VA 24091-0159
or call 540-745-2111

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