Careers

Join a company that offers history, growth, and a true commitment to community.

There’s a wealth of opportunity at Citizens. We are a stable and progressive company that has spanned more than 90 years.

What Employees Say About Our Company

The culture at Citizens is one that supports giving service and respect to its customers and its employees

Customer service is the first priority as evidenced by our mission statement

Resources are committed to employee learning with a balance placed on technical (technology) and behavioral skills (customer service and team work skills)

Compensation approaches are competitive within our job market and within our region

Benefits program is rich for employees and their families

High emphasis is placed on employee and community safety

Employees exhibit a cooperative spirit in helping each other succeed

Forward thinking and use of the new technologies keep employees challenged professionally

Communication is open and honest regarding company goals and expectations

Our Values are Our People

Citizens is committed to fulfilling its mission of providing quality customer service. This requires positioning People as the first priority, maintaining high Ethics, providing Outstanding Service, being open to Possibilities, demonstrating Leadership, and aiming for Excellence in all of our practices.

People

Customers satisfaction is the first priority

Employees’ caring and skill is the key to our success

Citizens encourages community involvement

Ethics

We convey integrity and honesty in all of our business and professional practices and interactions

We honor and respect the privacy and confidentially of all customers and all teammates

We earn and maintain trust through actions and behaviors

We work to ensure the highest degree of safety and security in the work environment

We always follow through on commitments to customers and to each other

We display compassion and empathy to our customers and co-workers

Outstanding Service

Customers receive service that conveys appreciation, personal attention, respect, courtesy, timeliness, accuracy, reliability, accessibility and convenience

We function as one seamless team

We value collaboration with others

We obtain customer satisfaction by exceeding expectations

We make a positive impression

We are solution finders

We support the customer during and after the sale

We always think first about doing what is right for the customer

Possibilities

We challenge the status quo and break down barriers

Citizens embraces technology and innovation

We celebrate creativity and open minded thinking

We encourage and support responsible risk-taking and initiative

We welcome growth, adversity, and change

We are adaptive and flexible to varying needs

Leadership

We celebrate our successes

We act with accountability, ownership and responsiblity

Everyone has the capability and capacity to lead

We focus on open, honest communications

We energize and inspire each other

We recognize and support whoever owns the final decision

Citizens provides a rapid response to opportunity and competition

We share knowledge and ideas

Citizens provides clear vision and expectations

We encourage open sharing of different views

Citizens rewards meeting and exceeding individual and company goals

We wisely use our available resources

Excellence

We focus on creating and maintaining reliable, streamlined, and integrated processes and systems

We deliver outstanding results

We know the customer, the competition, the industry, and the markets

We focus on corporate-wide success

We will apply our full talents and best efforts for the advancement of the organization

Continuous improvement

We build on our successes and learn from our mistakes

We believe in persistence and perseverance

We take pride in delivering quality products and services

We value sustained long-term growth and profitability

Diversity

Diversity is the mosaic of people who bring a variety of backgrounds, skills and abilities, work styles, perspectives, values and beliefs that can be used within work groups to accomplish the company mission.

Valuing diversity means viewing our differences as opportunities to learn and grow together; seeing stereotypes about people for what they are (limiting in seeing the worth in others); and getting beyond prejudices to appreciate the uniqueness of each other.

This is the mindset around diversity that Citizens wants its employees to have when representing our company whether it is in interactions with our customers or our team members.

Our goal is to always convey respect and to allow dignity to those we serve.