• Expect to be treated as our top priority of the moment.

• Expect polite, courteous service.

 

• Expect personnel to be knowledgeable about Citizens products and services.

 

• Expect Citizens representatives to suggest additional products and services to benefit your individual needs.

 

• Expect any complaint, shortcoming or service trouble to be handled professionally and in a timely manner.

 

• Expect accurate and efficient billing and bookkeeping.

 

• Expect highest regard to be given to confidentiality and security to be used to protect account and personal information.

 

• Expect account information to be used solely for business purposes by Citizens and not released to outside sources without notification.

 

• Expect a safe environment to conduct business.

 

• Expect products and services to be presented in a clearly understandable manner and every effort taken to answer questions.

 

• Expect good-faith estimates of costs on products and services.

• Agree to treat employees of Citizens politely and courteously.

 

• Agree to promptly notify troubles or defects in services or equipment to Citizens.

 

• Agree to maintain safe environment in and around the home for service technicians to install and inspect company equipment.

 

• Agree to make a conscious effort to comply with all aspects of the service plan.

 

• Agree to keep account in good standing by being financially responsible for service.

 

• Agree to communicate and conduct business in a non-threatening or non-intrusive manner.